Fulfillment Operations Professional, Kenya

About You And The Role

As a member of Zipline’s Fulfillment operations team in Kisumu, Kenya, you’ll be responsible for building a strong supply chain of health commodities to enable health facilities to provide the best services to their patients. By joining us, you’ll be contributing to providing access to healthcare for all. Your main responsibilities will involve performing and coordinating a variety of tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders in a timely manner. At Zipline, we believe that where you live should not influence your access to vital medical supplies. If this opportunity sounds like something you’d want to be a part of, then keep reading.

This position will be based in a town outside of Kisumu city.

We are advertising this position in advance. Please expect a slight delay in hearing back from us about feedback and getting started with the recruitment process.

What You’ll Do

As a Fulfillment Operations Professional, you will be part of the team that ensures that blood products & medical products are delivered from our distribution centers to health care facilities in a safe, reliable, and fast manner. By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include:

Customer Service & Order Fulfillment: You will be the first line when it comes to fielding orders from customers & ensuring they have high quality & excellent experience.
Responding to calls from customers and collaborating with other members to process their orders
Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
Best Practices & Safety Management: Work with a team to perform daily quality control, oversee safety and regulations at the Zipline distribution center.

What You’ll Bring

Essential: Diploma Degree preferably in Pharmacy, Nursing, Biomedical Laboratory, Biochemistry, Public Health or related fields of study
Full professional proficiency in spoken and written English
1+ years of practical experience in a laboratory setting, manufacturing plant, hospital or clinic
Passionate about making sure that each component of our supply chain and order processing is handled perfectly
Proactive with excellent organization and attention to detail
Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations
Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
Must be eligible to work in Kenya

What Else You Need To Know

Must be willing and able to work nights/weekends on shifts
Must be willing to work for a period not more than 45 hours/week
This is a full-time position based in a town outside of Kisumu and will require relocation
Must be willing to relocate to any of our distribution centers in Kenya
This job will involve regular communication with customers to process their requests and answer their queries about our stock and seek support
Women are encouraged to apply, as we believe a balanced team is critical for success
Must be able to travel to Rwanda or Ghana for at least 3 months for Zipline Academy training program
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!


Click “APPLY FOR JOB” button above to apply for this job.

About Zipline

Zipline was founded to create the first logistics system that serves all humans equally. Our aim is to solve the world’s most urgent and complex access challenges. Leveraging expertise in robotics and autonomy, Zipline designs, manufactures and operates the world’s largest automated delivery system. Zipline serves tens of millions of people around the world and is making good on the promise of building an equitable and more resilient global supply chain.