Field Support Team Representative

About You and The Role

Do you love finding creative ways to solve time-sensitive, mission-critical technical problems with little direction and a high degree of ownership? The Field Support Engineering team sits between the Engineering and Operations organizations and is critical to ensuring the equipment we design is operational seven days a week, around the world.  As a Field Support Team (FST) Representative, your job is to support this mission by solving emergent operational and maintenance problems, providing on-site technical support, and finding risks before they impact operations.

If working in a highly cross-functional environment, solving complex problems, and driving continuous improvement appeal to you, read on.

This position is being advertised in advance.

What You’ll Do

Serve as a decentralized extension of the Field Support Engineering team in the field, with the opportunity to travel to different Zipline sites as needed
Monitor in-service feedback and triage emergent technical issues
Analyze operational usage data, failure data, and trends
Lead root cause, corrective action, and preventative action (RCCA/PA) analyses and development of containment strategies and action plans
Coordinate with flight operators and maintenance technicians to discuss the top technical issues and share knowledge and best practices
Work hand-in-hand with Engineering on the top technical issues occurring in the field
Serve as a go-to subject matter expert for troubleshooting and repairing flight systems


What You’ll Bring

You have a background in aerospace, mechanical, or electrical engineering (or a similar field); can learn technical information quickly; and can translate between operational needs and technical solutions
You have previous experience providing technical support to operators
You enjoy working autonomously
You have a customer-service mindset and are motivated by helping people and unblocking operations
You have a problem-solving mindset and are biased towards action
You have great written and verbal communication skills
You’ve demonstrated basic data analysis skills with some coding experience (e.g., Python, SQL, or MATLAB)


Click “APPLY FOR JOB” button above to apply for this job.

About Zipline

Zipline was founded to create the first logistics system that serves all humans equally. Our aim is to solve the world’s most urgent and complex access challenges. Leveraging expertise in robotics and autonomy, Zipline designs, manufactures and operates the world’s largest automated delivery system. Zipline serves tens of millions of people around the world and is making good on the promise of building an equitable and more resilient global supply chain.