Senior Manager, Ethics & Compliance, CEMEA

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

As a global payments system, Visa maintains a Compliance Program designed to proactively manage legal, regulatory and ethical risks across our business.

This position is responsible for supporting and providing regional analysis, program development and reporting to ensure the effective execution of the Compliance Program in the Central Europe, Middle East and Africa (CEMEA) region.


The position supports the Regional Ethics and Compliance Leader and the Regional Ethics and Compliance Officers by performing risk assessment, completing process and control testing, constructing and analyzing key metrics and compiling reports that contributes to the Compliance Program governance and oversight process. The position is key to ensuring effective risk management, decision-making and review of key processes to meet international standards and the requirements of regulations and laws of the United States as well as countries of the region. These activities include the following areas of risk:

Office of Foreign Assets Controls and other Sanctions
U.S. Anti-Boycott Laws
Anti-Money Laundering (AML) / Anti-Terrorist Financing (ATF)
Data Privacy
Information Security
Anti-Trust and Competitive Intelligence
Code of Business Conduct and Ethics
Conflicts of Interest
Prevention of Insider Trading
Leadership & Responsibilities

Core Responsibilities:Provide overall Ethics and Compliance Program operational support to the Regional Ethics and Compliance Officers and Regional Ethics and Compliance Leader across the CEMEA region in the areas of AML, ATF, Sanctions and Anti-Bribery
Complete transaction data analysis of unusual activity cases raised by the Financial Intelligence Analytics Center and co-ordinate assessment, investigations and conclusions in collaboration with the Regional AML/ATF SME and Regional Ethics and Compliance Officers
Review case status updates and ensure actions are maintained on the system of record
Review and complete AML assessment of high risk product programs, such as Visa Direct and Prepaid Card programs
Develop and maintain the Compliance legal and regulatory obligations library in collaboration with other stakeholders, reflecting and identifying obligations of both Visa Clients in relation to high risk regulated products operating on the Visa network, as well as obligations of Visa as a network operator
Develop and maintain the Country Profiles, capturing Visa’s business footprint, employee bases and legal entities, and various country and product risk assessments
Capture risk information including regulatory landscape changes from various internal and external sources to maintain country profiles and compile various regional and leadership governance reports
Capture Compliance Program risk and performance metrics from various systems and compile various regional and leadership governance reports
Capture data and compile a current status report on performance to the Ethics & Compliance Scorecard
Monitor and maintain the group e-mail account, ensuring responses to the Business are provided in a timely manner
Oversee and monitor scheduling and completion corporate wide, regional tailored functional group training activity, and provision of training to new hire employees
Design and develop tailored training materials in collaboration with Regional Ethics and Compliance Officer identified needs
Perform selected quality assurance testing of Ethics and Compliance Program controls and processes including intermediary status and spend documentation transactions and manage responses to the Compliance Risk Management Monitoring and testing team
Monitor the completion of Compliance Office Visits and client engagement program, track against the schedule and ensure maintenance of the register by the responsible Regional Ethics and Compliance Officer
Analyze Compliance Office Visit feedback and comprehension indicators from attendees and provide analysis and drive improvement of materials and content
Research allocated Compliance Program related tasks and projects, providing analysis, action plans and conclusion
Monitor issues captured in the Compliance Issue Management database and work with issue owners to ensure satisfactory conclusion
Assist in tracking and reporting of Compliance Program planning, budgeting, forecasting and expense management activities
Collaboration & Communication:Communicate openly. Develop strong and effective internal business partnerships and drive regulatory compliance matters by providing accurate and timely support to the Regional Ethics and Compliance Officer and Regional Ethics and Compliance Leader
Enable and Inspire:Ensure understanding of Visa business model, Business strategy, products, processes and controls through ongoing research and dialogue to identify potential or emerging risks and proactively raise them so as to avoid unnecessary exposure and delays to Business activity, and to ensure the Compliance Program remains effective
Excel with Partners:Respond to queries and questions on the Compliance Program, Code of Business Conduct and Ethics and company Policies from the Business, support functions, other control groups
Act Decisively:Raise identified issues and provide necessary information and analysis to enable determination of effective risk mitigation
Ensure responses to the Business and other Controls and Support Groups are timely, accurate and appropriate
Risk Assessment:Work with other Control Groups including Legal and Government Engagement to maintain an understanding of the legal and regulatory landscape including the support and maintenance of the legal and regulatory obligations inventory as it applies to Visa
Control Environment:Continually identify opportunities for Ethics and Compliance Program and operational process efficiencies while ensuring sufficient controls are in place; partner with the Business and other Support and Control functions to drive identified process and control improvements
Develop, issue and manage department operational desk instructions to provide consistency in Ethics and Compliance Program execution across the region
Work with Regional Ethics and Compliance Officers to implement controls related to the Visa Records Retention policies and procedures.
Review and analysis of pre-approval requirements for Gifts, Travel and Entertainment (GTE) requests and sponsorship events such as Olympics, FIFA and CEMEA Business Council
Risk & Controls Reporting:Develop and analyze comprehensive reporting including local dashboard of Ethics and Compliance Program activity, metrics and performance assessment


Bachelor’s degree or other higher education qualifications required
Advanced data analytics skills, MS Access skills an advantage
Advanced MS Excel skills
Excellent process analysis and process mapping skills including use of MS Visio
Excellent report writing, data interpretation and presentation skills
Experience in use of SharePoint and building automated workflow management tools
Professional AML/ATF accreditation required e.g., CAMS
Sound knowledge of AML/ATF risks and typologies
Experience in risk and regulatory research
Experience in risk assessment, control assessment and residual risk assessment
ICA Diploma in Governance, Risk & Compliance or similar qualification will be an advantage
5 to 8 years of experience in compliance program operations within the financial services industry
In addition to English, French and Portuguese would be an added advantage
Good knowledge of the financial services industry products, emerging products, regulations and related trends
Good understanding of core pillars of effective AML/ATF and Sanctions programs and appropriate legislation
Highly analytical and self-motivated
Adept at working independently and in a dispersed team environment covering multiple and varied tasks
Capable of working collaboratively with employees from all levels within the organization
Flexible to work in an environment where needs and priorities are continually changing
Ability to multi-task and able to work with minimal supervision



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About Visa

Visa is a global payments technology company that connects consumers, businesses, banks and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.