Director, Social Impact, CEMEA

Job Description

Visa recognizes that operating a successful company is about much more than delivering strong returns to shareholders. We strive to make a positive, and ideally transformative impact on the world, based on the belief that doing well can and should mean doing good, particularly for a global organization like Visa whose business is connecting the world to enable people, businesses, and economies to thrive.

Through our social impact mission to be a force for good that advances inclusive and equitable economic growth for everyone everywhere, we are focused on helping small and micro businesses (SMB) thrive and engaging locally to strengthen communities. Especially in this post COVID19 world, SMBs need support to recover, build resiliency and grow. By harnessing our capital, our assets, our products/services, our people, and our knowledge, we are focused on helping set millions of SMBs globally on a path to growth. We see small and micro businesses as the backbone of the global economy, and our goal is to empower these enterprises, help them transition into this new world, and improve their livelihoods, ultimately creating a ripple effect throughout their communities.

These efforts build on the strong legacy of social impact Visa has created through corporate giving, financial inclusion and financial education. We support broader community needs and humanitarian responses in times of crises, are committed to acting responsibly through environmental, social and governance and our more than 19,000 employees contribute to communities in meaningful ways through volunteering and charitable giving.

To date, we have achieved significant progress, however, there is more for us to achieve. The need around the world is only increasing and Visa and the Social Impact team is driving to meet these needs and become a global leader and influencer of governments, non-governmental organizations, and other for-profit companies.

The Director, Social Impact, will be responsible for developing programs and initiatives that continue to bring the regional social impact strategy to life and drive towards the attainment of its goals. This Includes building close connections with key Visa Social Impact partners, business functions and external stakeholders and partners. The Director will play a critical role in embedding social impact into the business by developing collaborative projects/initiatives in partnership with business functions.

You will collaborate across the Social Impact team globally, becoming deeply familiar with Visa’s Social Impact Inclusive Growth and Community programs, along with Visa Foundation programs and grants, in order to partner with market leads and subject experts to develop high impact initiatives.

The Director will also collaborate with a network of Community and Volunteering Leaders to drive our community and volunteering programs, inspiring employees to create social impact.

The Role requires a dynamic team player with exceptional project management skills, the ability to structure and manage multiple initiatives simultaneously as well as experience working globally across cultural, geographic and time zone boundaries.

Essential Functions

  • Develop and implement regional/country-specific Social Impact initiatives, such as small and micro business (SMB) capacity building programs, in partnership with the global social Impact function, regional business, functions and external partners.
  • In partnership with the global Community programs team, ideate, develop and implement new programs, tools and best practices that inspire and support employees to actively participate in social impact by volunteering, giving and/or empowering their communities.
  • Manage internal and external partnerships assigned to deliver regional programs to ensure tangible outcomes.
  • Build employee awareness and engagement in Social Impact regional/country programs, through but not limited to representing the function in internal meetings/events and providing opportunities for employees to be engaged in local social impact programs and activities.
  • Work in close collaboration across different functions (e.g. MSA, Product, GE, Public Policy, Marketing, Communications, HR, etc.) to execute social impact team objectives.
  • Understand the market place, standards, key players and enablers such as financial inclusion, financial literacy, CSR and metrics to secure collaboration across the ecosystem.
  • Share best practices from the CEMEA region and collaborate with other regional owners and the social impact leadership team to cross pollinate ideas and programs.
  • Manage program measurement and reporting of regional social impact and business outcomes that contribute to equitable and inclusive economic growth , in collaboration with the global measurement team.
  • Represent Visa in relevant organizations and forums in the CEMEA region.
  • Lead various ad-hoc internal projects as assigned.


  • 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced
  • Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD
  • Bachelor’s (Masters preferred) and 10+ years of relevant work experience
  • Demonstrated experience managing and growing similar programs in a corporate environment
  • Ability to present and influence broad, social impact initiatives
  • Demonstrated experience in corporate philanthropy and program management
  • Knowledge of and experience in the payments industry
  • Exceptional project management skills and the ability to structure and manage multiple initiatives simultaneously and drive to completion
  • Team player with experience working globally across cultural, geographic and time zone boundaries
  • Creative and resourceful in overcoming barriers and unexpected roadblocks
  • Excellent understanding of, and passion for, social Impact
    Additional Information

All your information will be kept confidential according to EEO guidelines.

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

This position requires the Incumbent to be available during core business hours

This position requires the incumbent to travel for work 0 – 15% of the time, once it is safe to do so.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.


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About Visa

Visa is a global payments technology company that connects consumers, businesses, banks and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.