ICT & Database Assistant

Specific Responsibilities

Respond to ICT user requests and coordinate in the management of the user helpdesk.
Set-up of ICT equipment (laptops and phones) for new staff and when new equipment is purchased or during computer replacements.
Troubleshoot problems, hardware components, desktop operating system software, and application software.
Carry out preventive maintenance of hardware equipment including cleaning of equipment.
Setting up and supporting teleconference & video conference meetings and administration of virtual tools used by the fund. This includes happy hours and staff meetings recordings.
Monitor backup systems and procedures and conducting backups for staff.
Install, monitor, and perform updates for the antivirus software.
Update the ICT equipment inventory and ICT record-keeping.
Develop and provide user training for basic hardware and software.
Creating and maintaining procedures and tools for correct recording and progress of IT support requests.
Perform minor repairs to equipment and arrange for other servicing needs.
Assists in the installation of commercial and in-house software and related upgrades.
Develop and provide user training for basic hardware and software use.
Provide support in developing tools, Work with Microsoft Office and SharePoint platform.
Maintain a detailed inventory of all UAF-Africa ICT assets issued to all staff, interns, and consultancy.
Perform other tasks within projects as assigned.


Degree in Computer Science, Information Technology, or equivalent qualification.
French Language skills an advantage.

Skills and Experience

Minimum of 1-2 years relevant experience for degree holders and (2-3) years relevant experience for diploma holders.
Excellent organizational skills and ability to multitask.
Excellent communication skills.
Flexibility and willingness to travel on the African continent and beyond as and when required.
An understanding of gender equality and womn’s rights issues, particularly in politically unstable and post conflict African settings.
Familiarity with the womn’s rights development needs in Africa.
Passionate about UAF-Africa’s mission, committed to teamwork, and achieving.
results and building effective teams.
Excellent inter-personal, public speaking, writing and negotiation skills.
Understanding of Computer (laptop/desktop), hardware and software, Microsoft Office suite, MacOS and Windows.
Experience working in a virtual work environment an added advantage


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About Urgent Action Fund-Africa

Urgent Action Fund-Africa provides rapid response grants and technical support to women’s rights organisations,
women's human rights defenders and activists who identify strategic and time sensitive
opportunities to advance women's rights in Africa.