CD Excellence and Operations Manager

CD Excellence and Operations is the Nerve centre of the CD Organization and is charged with the responsibility to ensure that the entire CD organization is running smoothly from a process, operations, team management, safety & Security and Performance management viewpoint in service of delivery of the CD objectives of volume, turnover, growth and savings. The role incorporates all the CORE functionalities of the CD Organization with collaboration with Channel Teams, CCD Teams, Finance, Global Sales, Procurement, GTM Quality and SC in service of Unilever Deliverables. The role is positioned to provide thought leadership to the CDLT as well as General Management in pursuit of driving a sustainable and profitable business.


Key interactions

The   CD Excellence & Operations Manager role will interface with the following stakeholders:

CD Lead
Country Director
CSE, GTMQ and SC Teams
Global Sales and Sustainability Teams
Suppliers and Agencies
CD Field and Back Office Teams
Finance, Safety and Security Teams
Brand and Category Teams

Key Accountabilities

The key accountabilities of the CD Excellence & Ops Manager are as follows:

CD Excellence

CD Learning Academy – Skills / Capabilities Plan and Delivery of training plans for field and 3P sales teams
Developing winning sales incentives plan and execution
Sales Technology / CD IT- flawless information systems
Analytics, Scorecards – CD KPI’s – Tracking and Reporting
Sales iQ design & deployment
Sales compliance (policies/ procedures)
Asset and Activities performance & tracking
Safety and Security of CD Teams
Audit and Governance of Process and Cadence
Manage Costs and Savings through innovative solutions
Identify new and improved methods of performance management
Explore new innovative RTM and Digital solutions for the RTM
Partner with Global Sustainability teams to identify market fit programs for pilot and deployments
Champion Jaza Duka with external partners to provide support required for team execution
CD Ops

Alignment with Trade Strategy

Supports setting the process and contribute to the definition and execution of :
National Trade Strategy
Customer Value Assessment
Trade Terms Structure
Coordinate Pricing

Business processes & operating guidelines

Ensure smooth processes are in place to deliver:
Retail Strategy
CD input into S&OP
Annual customer negotiation strategy
OpCo and assortment
Set up, coordinate and structure all CD business meetings
Sales Force Incentives SFI for Field Sales team

Methods, tools, systems & data

Maintain and implement supporting tools (legacy CD IT tools as well as new developments)
Customer Hierarchy
Sales reporting model
EFOS data
Coach and provide guidance to the L1 support teams
Support Customer Service

Communication, information, training

Manage and facilitate internal and external CD communications
Provide all CD information to Field Sales, other CD roles and other departments
Identify needs and roll out training programs
Designs and implements sales incentives model

3rd party management & in-store execution

Manage contracts and execution of merchandising agencies providing in store
Execution and data measurement
Management of effective distribution of POSM materials
Monitor and improve CD Overheads
Manage CD national and local events
Management of Supplier complaints and escalations
Standard Of Leadership Behaviours

Standards of leadership applicable for this role are listed below in order of importance:

Personal Mastery Purpose & Service Agility Talent Catalyst Consumer Love Business Acumen Passion for High



Experience required

Minimum relevant professional experience in customer management or related fields of +5 years is required.
Commercial mindset and are strong in customer management.
Project management skills in a high pace environment.
Good negotiator: able to influence, also in informal decision structures.
Analytical & structured thinker.
A person that easily connects the dots and with others.
Good communication skills (written & verbal) and fluency in English.
You have an entrepreneurial “can do” mindset to deliver high growth in a fast-paced environment.
You’re not afraid to be hands-on in difficult tasks.
You can keep focus, are able to make choices whilst keeping your stakeholders informed.
In essence you’re humble yet rebellious, entrepreneurial, energetic and fun!.
You embrace change, are curious, learn rapidly and easily adapt your ways of working.

Knowledge & Skill and at which level required  ( BA, WO)

Stakeholder manager
Excellent communication skills (oral & written)
Excellent analytical skills
Good interpersonal skills
Attention to details
Outstanding team skills
Appetite for learning
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.


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About Unilever

On any day, 2 billion people use Unilever products to look good, feel good and get more out of life - giving us a unique opportunity to build a brighter future. Great products from our range of more than 400 brands give us a unique place in the lives of people all over the world. When consumers reach for nutritionally balanced foods or indulgent ice creams, affordable soaps that combat disease, luxurious shampoos or everyday household care products, there’s a good chance the brand they pick is one of ours. Seven out of every ten households around the world contain at least one Unilever product, and our range of world-leading, household-name brands includes Lipton, Knorr, Dove, Axe, Hellmann’s and Omo. Trusted local brands designed to meet the specific needs of consumers in their home market include Blue Band, Pureit and Suave. Whatever the brand, wherever it is bought, we’re working to ensure that it plays a part in helping fulfil our purpose as a business - making sustainable living commonplace.