Customer Experience Associate
Job Type Full Time
Qualification BA/BSc/HND
Experience 3 years
Location Nairobi
Job Field Customer Care
Job Description

Respond to incoming customer requests through the Zendesk platform
Provide quick, professional, precise resolution to customer issues/questions
Problem solve, every day at Umba new problems present themselves, our customer experience team are champions at providing resolutions to complex customer queries
Demonstrate advanced knowledge of our products to our customers
Help us continue to build a world-class Customer Experience team
Skills And Qualifications

Proficient computer skills and tech-savvy
Excellent communication skills both verbal and written required
At least 3 years of previous customer service experience (Zendesk experience is a huge bonus)
A proactive approach to work, the ability to find solutions to difficult problems
Ability to work at our HQ in Kilimani, Nairobi
References to previous positions
Ability to work in a collaborative team environment
Must live and be able to legally work in Kenya
This is a full time salaried, any applicant must be able to work 35-40 hours week

Market pay rate and will be negotiated in the interview process


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About Umba

Umba combines advanced tools and techniques to optimize risk exposures in emerging markets that are currently underserved by traditional banking services. The Umba platform allows users to apply, receive and repay microloans through their mobile phone while using machine learning to underwrite using a risk score that is highly accurate and improves over time. umba has just rolled out a new online POS solution and is teaming up with some of the biggest e-commerce merchants to increase customers access to online goods and services. .