IT Assistant
Job Type Full Time
Qualification BA/BSc/HND
Experience 2 years
Location Nairobi
Job Field ICT / Computer
Job Description

The postholder will troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required as well as maintaining social media website and other duties as assigned.

Key Specific Duties include:

  • Communication to Management on major incident progress.
  • Problem-fixing all incidents, requests and other calls.
  • Provide guidance on the quality of replacement spares and parts.
  • Application and Network links monitoring, reporting and follow-up for resolution.
  • Provide desk support to end users
  • Hardware/Software installations
  • Communication to Management on major incident progress.
  • Perform hardware and software installation and maintenance.
  • Have experience in computer hardware maintenance (PCs/Monitors/Printers)
  • Carry out other tasks as requested by the company management.


  • At least a Diploma in IT,
  • At least 2 years working experience in IT Support or IT customer care skills will be added advantage
  • Excellent communication skills
  • Resourcefulness and problem-solving ability
  • Ability to work with minimum supervision
  • Proficiency in Windows7/XP support and basic Database knowledge, use of remote administration)
  • Any experience in Security Industry will be added advantage but not mandatory


Click “APPLY FOR JOB” button above to apply for job.

About Total Security Surveillance

Total Security Surveillance is a leading provider of security and asset tracking services with offices in all the major Kenyan towns. Our advanced suite of security solutions are complemented by highly trained personnel providing an unmatched level expertise to meet the specific needs of hundreds of businesses.