Head of Operations

Achieve Business Performance

Be accountable for the aggregate plan and delivery of systems, operations, and services offered by Synkron International.
Leverage the advantages of bringing together the operational expertise and drive through more efficient ways of working.
Ensure strategic objectives shaped at Executive Management level are translated into tactical business plans with mechanisms for key measurements in place to monitor progress.
Ensure that business change projects are delivered in line with directions from Executive Management level.
Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money.
Re-balance resources between different areas e.g. reallocating budgets, but within overall approved resources for the year.
Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for services and an assessment of the existing situation and anticipated changes in the external environment.
Manage departmental budgets including signing off of invoices and quotes within mandate. Escalate out of budgets items to the Managing Director for approval.
Sign off capital expenditure within budget. This includes approving purchase or sell decisions for desktop computers, laptops, departmental equipment etc.
Review performance against balanced scorecard components as prescribed by the CEO, discuss gaps and agree on action plans to close gaps.
Benchmark productivity of the department against industry standards and create measures to improve productivity.
Driving Business Direction

To be an integral part and driver of the strategic planning, budgeting and forecasting of business requirements and decision-making process.
Build strong relationships with key external stakeholders, government, suppliers, etc. to ensure correct focus and direction at operations and technology level.
Ensure an effective and efficient operating model is maintained.
Develop and facilitate planning across all departments on all operational matters
Serve on external committees where applicable
Ensure that risk is effectively addressed in all aspects of the business under the COO
Ensure that a proper infrastructure (building, systems and staff complement) is maintained and developed for Synkron International.
Accountable for planning and recruiting contract workers for the company.

People Management/Leadership

Build strong relationships with key stakeholders and peers on Executive Management to ensure the correct focus
Provide clear directions on strategic goals, translating and prioritizing them into business and performance measures.
Lead, inspire and coach a team of high caliber professionals, creating succession to key roles and enhancing Synkron Internationals management capability.
Monitor the strict adherence to governance and setting high standards of professionalism across the functions
Ensure that managers create effective workforce plans and recruitment demands plans for their areas.
Review Performance Improvement reports to determine effectiveness of interventions.

Academic Qualifications

University Degree preferably in Business Management or any related course
Knowledge of French is an added benefit
Relevant Experience

Five (5) years relevant experience in an engineering firm
Three (3) years relevant experience in operations.


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About Synkron International

We are African's Leading Experts in Plant Audits, Mechanical Support, Electrical Support, Industrial Automation & Remote Telesupport for companies in the Beverage Industry, Processing Industry & Packaging Industry. Our team comprises specialists Engineers with a background in mechatronics, mechanical and electrical engineering with expert knowledge on the subject of packaging and processing machinery. With a cumulative experience of more than 40 years, we have a well-versed team capable of executing multidisciplinary projects and integrations. Headquartered in Nairobi Kenya, we have served over 30+ African Countries. We consider our reach as a company to be truly Pan-African scaling across the divides of language and culture to be a truly international service.