Planning & Performance Manager

About the Role

As Swvl continues to expand its Intercity services around the world, the Swvl team is looking for a motivated hands-on manager who thrives in a fast-paced, cross-functional environment to take Swvl’s Travel to the next level. As the Planning & Performance Manager for Swvl, you will own the performance strategy of our intercity services in the Kenya region, be responsible for developing and motivating a high-performing operations team, and build a strong network with internal and external partners and continue focusing on expansion strategies. We are looking for an experienced manager with a proven track record of leading matrixed teams and exceeding targets. To be successful in the role, we need a motivated self-starter with an engaging personality and strategic mentality who thrives in a dynamic and fast-moving environment.

Key Responsibilities

  • Drive overall business strategy and ensure smooth execution, operations, and profitable business growth of this important part of Swvl’s strategy
  • Explore untapped market and look for new travel destinations to generate and expand business in Kenya
  • You ensure, adapt, and optimize our quality and service standards according to the needs of the Kenyan market
  • Build go-to-market processes, establish performance KPIs, and drive organization and operations effectiveness
  • Work closely with local operations and marketing teams to ensure the successful implementation of strategies and deploy resources to build the Swvl Travel product in several locations
  • Cultivate and maintain deep relationships with both business partners and new prospects
  • Be a subject matter expert in your domain, constantly review the market to determine changing needs
  • Build business models that can optimize the entire route networks and maximize demand in the most efficient manner
  • Does this sound like you?

Must-have requirements:

  • 3-5 years of experience in a similar role.
  • Proficient in SQL.
  • Experience in formulating Go-To-Market or Route-To-Market strategies.
    Preferred Requirements:
  • Experience working in the ride-hailing industry or in tech-startups.
    Candidate Attributes:
  • Experience working effectively with internal and external partners in a constantly evolving, rapid growth environment.
  • A portfolio of business achievements growing a customer base and consistently exceeding revenue targets, business objectives, and larger company goals.
  • Enthusiastic and motivational managerial experience established through persuasion – leading by example across all company functions.


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About Swvl