Service Delivery Lead, Cargo Handling

Looking for a new challenge?

If you are looking for a challenge in a rapid environment in the aviation services industry and are motivated to work in a multicultural company and a position that allows you to put your

ideas into practice, this will be an excellent opportunity for you.

Swissport is recruiting for the position of Service Delivery Lead, Cargo Handling reporting to the Head of Cargo Services based at Jomo Kenyatta International Airport.

We are seeking a professional with proven track record in service delivery provision that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula.

Applications are invited from candidates to fill the above position.

Main Responsibilities

Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements.
Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
Supervise/control and follow up staff attendance and absences
Lead the team to ensure we deliver consistently great customer experiences at every touchpoint
Responsible for the disciplinary process of the team
Support and identify training needs and coordinate with training department
Create and maintain a progressive, open feedback culture by managing the performance of employees
Ensure senior management is informed of critical issues such as flight irregularity, safety accidents in a timely manner.
Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
Initiate investigations on irregularities, accidents or complaints as per our standard reporting requirements.
Professional Qualification and Experience

Education: University Degree in Business or related field
Professional Qualifications- Training in Cargo Handling, Logistics and Supply chain will be an added advantage
Experience: 3 years’ Ground / Cargo Handling Experience in people management
Excellent communication and interpersonal skills
Commercial Acumen
Good Planner, who pays attention to detail and is a team player
Leadership and people management skills
Problem solving and decision making


Click “APPLY FOR JOB” button above to apply for this job.

Application letter and CV ONLY outlining your suitability for this opportunity should be forwarded , clearly indicating the position on the subject line.

The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501


Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate it its employment decision on the basis of any protected category.

About Swissporta

THE SWISSPORT PROFILE Swissport is the world's largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements) per year. The company operates around 120 warehouses and moves approx. 4.1 million tonnes of cargo. With a workforce of around 61,000 personnel, Swissport is active at more than 280 stations in 48 countries across five continents, and generates annual consolidated operating revenue of CHF 3.0 billion. MISSION STATEMENT: To provide the aviation industry with consistent and tailor- made solutions around the globe, for a better customer experience. In order to achieve the goal of our mission, Swissport is focused on consolidating and strengthening our market position to ensure we are constantly driving industry innovation in key areas such as service, quality and reliability. Swissport is a people-focused organisation - without our people we simply cannot meet our goals and achieve our vision. As such, we focus on the principles of sustainability and compliance, living by the "Three Ps”: People Professionalism Partnership The ongoing professional development of the people within the Swissport family ensures that: We show respect towards our people and their values; we do not compromise on safety and work with enthusiasm and enjoyment. We are pioneers; working constantly on achieving sustainable results, we creatively explore new options and improved solutions. Continually striving to exceed the expectations of our clients and our commitments, we deliver excellent service; in any place at any time. GEOGRAPHICAL SCOPE OF OPERATIONS Swissport currently operates in 48 countries. BUSINESS POLICY Swissport is recognized as the benchmark in terms of value for money, customer dedication, and cost management. The company has established a global reputation for being a valued business partner, not only because of its financial resources and modern ground support equipment, but also due to its intangible assets, particularly management expertise and a brand name that stands for superior quality.