Service Delivery Lead, Facility Maintenance

Looking for a new challenge?

If you are looking for a challenge in a rapid environment in the aviation services industry and are motivated to work in a multicultural company and a position that allows you to put your ideas into practice, this will be an excellent opportunity for you.

Swissport is recruiting for the position of Service Delivery Lead, Facility Maintenance reporting to the Head of Cargo Services based at Jomo Kenyatta International Airport.

We are seeking a professional with provem track record in service delivery provision that will ead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula.

Applications are invited from candidates to fill the above position.

Main Responsibilities

Oversee all onsite constructions to monitor compliance with building and safety regulations.
Investigate and respond accordingly to any reports of faults, breakdowns or malfunctions of office or facility infrastructure.
Perform caretaker functions for Swissport Cargo Complex towards ensuring that tenant issues are resolved in a timely manner.
Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements.
Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
Supervise/control and follow up staff attendance and absence.
Responsible for the disciplinary process of the team
Create and maintain a progressive, open feedback culture by managing the performance of employees.
Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.

Professional Qualification and Experience

Education: University Degree in Construction Management or related field
Professional Qualifications- Training in Project Management will be an added advantage.
Experience: 3 years’ Maintenance of facilities and fixtures
Excellent communication and interpersonal skills
Commercial Acumen
Good Planner, who pays attention to detail and is a team player.
Leadership and people management skills
Problem solving and decision making.
Advanced knowledge of construction management processes.


Click “APPLY FOR JOB” button above to apply for this job.

clearly indicating the position on the subject line.

The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501 Nairobi

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate it its employment decision on the basis of any protected category.

Closing Date: June 16, 2021

About Swissport

THE SWISSPORT PROFILE Swissport is the world's largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements) per year. The company operates around 120 warehouses and moves approx. 4.1 million tonnes of cargo. With a workforce of around 61,000 personnel, Swissport is active at more than 280 stations in 48 countries across five continents, and generates annual consolidated operating revenue of CHF 3.0 billion. MISSION STATEMENT: To provide the aviation industry with consistent and tailor- made solutions around the globe, for a better customer experience. In order to achieve the goal of our mission, Swissport is focused on consolidating and strengthening our market position to ensure we are constantly driving industry innovation in key areas such as service, quality and reliability. Swissport is a people-focused organisation - without our people we simply cannot meet our goals and achieve our vision. As such, we focus on the principles of sustainability and compliance, living by the "Three Ps”: People Professionalism Partnership The ongoing professional development of the people within the Swissport family ensures that: We show respect towards our people and their values; we do not compromise on safety and work with enthusiasm and enjoyment. We are pioneers; working constantly on achieving sustainable results, we creatively explore new options and improved solutions. Continually striving to exceed the expectations of our clients and our commitments, we deliver excellent service; in any place at any time. GEOGRAPHICAL SCOPE OF OPERATIONS Swissport currently operates in 48 countries. BUSINESS POLICY Swissport is recognized as the benchmark in terms of value for money, customer dedication, and cost management. The company has established a global reputation for being a valued business partner, not only because of its financial resources and modern ground support equipment, but also due to its intangible assets, particularly management expertise and a brand name that stands for superior quality.