Teller/Clerk – Nairobi and Up-Country Branches
Job Type Full Time
Qualification BA/BSc/HND
Experience None
Location Nairobi
Job Field Banking
Job Purpose

Provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques and other items, acceptance of deposits and the provision of change.
Understand the risks associated with the control and handling of cash, and maintain effective controls to manage these risks.
Proactively cross sell bank products to our customers with focus on transactional business and digital channels in line with the Performance Contract.
Maintain a high level of integrity and ethical standards.
Key Responsibilities/Accountabilities

  • TellingAttend to cheque encashment and withdrawals in all accepted currencies according to laid-down procedures.
  • Attend to change transactions. Accept cheque and/or cash deposits in all accepted currencies, according to laid-down procedures.
  • Assist with finalizing cash transactions captured by officers who do not operate tills.
  • Ensure that cheques included in deposits are checked in terms of Duty of Care obligations.
  • Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate area for authorization.
  • Ensure that items cashed are technically correct and signed, according to laid-down instructions.
  • Attend to value transactions, e.g. Financial Transfers etc, according to customized job description.
  • Control of cashEnsure that all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.
  • Ensure that cash holdings are kept within prescribed limits at all times.
  • Balance cash daily and report any differences promptly.
  • Pro-active sellingIdentify opportunities for migrating customers to more appropriate and cost-effective channels. i.e. Mobile/Internet/Till to bank/Nbol/BNAs whichever is most suitable.
  • Identify and close on quality sales as per the Performance Contract.
  • ComplianceResponsible for the implementation and adoption within the Branch of all Compliance, Anti-Money
  • Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of customers including those that require being subjected to Enhanced Due Diligence for on-boarding and continued business.
    Preferred Qualification and Experience
  • Relevant Degree from a recognized University
  • Relevant Diploma from a recognised Institution of Higher Learning
  • Minimum of C+ mean grade at KCSE or Division II at O level Minimum of grade C in Mathematics, English or Kiswahili
  • Professional Qualifications Banking examinations desirable but not essential.
    Knowledge/Technical Skills/Expertise
  • Sound knowledge of the bank’s laid-down policies and procedures related to telling.
  • Sound knowledge of the legal aspects regarding cheques and cash handling.
  • Sound knowledge of the applicable device handling.
  • Knowledge of teller service standards.
  • Knowledge of the Branch power system as it relates to telling.
  • Basic knowledge of the functions of other departments within the branch.
  • Attendance of the relevant Bank training courses, e.g. product knowledge, sales skills


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About Standard Bank Group

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.