Relationship Officer


Grow a healthy loan portfolio by developing an excellent and complete understanding of the company products and services
Develop a base for long-term sources of clients through referrals, telephone canvassing, face-to-face, cold calling on business owners/decision-makers, emails, and networking to manage and grow the loan portfolio.
Monitor, analyze and review customer retention data and use findings to improve prospect targeting and conversion to customers.
Respond to client inquiries regarding applications for credit and credit transactions.
Generate customer feedback on loan applications.
Undertake business and home visits to validate applications.
Undertake timely valuation renewals after contract expiry.
Prepare and submit timely reports and information for decision-making.

Holder of a Bachelors Degree in Business Related Course from a recognized institution
At least 3 years working experience in a credit-related role in the financial industry
Professional Banking qualification will be an added advantage
Proficiency in ICT with strong MS Office and internet ability


Key Competencies

Ability to interact effectively with all levels of Management and Stakeholders from varied backgrounds
Strong analytical thinking and financial reporting skills
Communication and interpersonal skills
Planning and organization skills


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About Springboard Capital Limited

In the 2008, the holding company changed its investment strategy and financial lending to its members on short term periods at agreed interest rates. Members’ shares were to be used as financial guarantee and security for the lending. This marked the beginning of a formal financial lending institution - Springboard Capital Limited. The company has ventured beyond lending to its members only and is now into Micro Credit business to non members as well through Springboard Capital with the principal objective of getting into a fully fledged deposit taking Micro finance status in the next one year. Vision: To offer the best lending programme, that respond to the need of small and medium enterprises companies in Kenya. Mission: To offer a lending hand to those entrepreneurs that demonstrate potential of growth in their line of business, by advancing loans to add value to their investments, at the same time creating value for the shareholder’s funds. Core Values Teamwork: We believe in working together as a unified team to meet our common goals. Integrity: We employ highest ethical standards of honesty and fairness in all our dealings. Innovation: To be creative in delivering positive value to our stakeholders and continuous improvement in all we do. Social Responsibility: Fostering a healthy balance between our professional endeavors, family lives, communities and environment. Why us? We never stop improving our services to enhance our team’s capabilities and increase customer satisfaction. Springboard is a client-centric organization. We make it our business to understand and help our clients achieve their business goals. Personnel Quality The quality of our people makes us stand out. We hire and retain only the best professionals. At Springboard Capital, we set up a thorough personnel selection process and a challenging environment to grow and improve our large resource pool of top-notch experts. Individual Approach We thoroughly examine each customer’s case. Depending on the loan required we engage a dedicated team of our staff to analyze and understand clients' specific objectives and needs to find a solution that meets them. Easy Communication We understand that effective communication is crucial for the success of any project. We establish a productive customer communication environment providing all required resources. All our employees who are engaged in communication with customers speak fluent Kiswahili English.