Early Collections/Monitoring

Branch: Kilimani Branch – Head Office

Department: Credit Risk Management

Reports to: Senior Manager – Debt Recovery & Remedial Management


To closely monitor and collect from allocated monitoring portfolio (1-90 days i.e. Normal & Watch category) within all sectors of the Bank and strategizing for returning the accounts to performing status or and reducing slippages/attrition to NPL. In addition to this, the role-holder will undertake any other duty as assigned by the Manager – Credit Monitoring & Recoveries.


  • To proactively identify delinquent accounts (1-90days) and promptly rectify the default to ensure minimal attrition to Non-performing Category
  • Ensure cure rate (Arrears collections) of 95%(Minimum).
  • Ensure roll rate (Attrition) of 5% maximum
  • Ensure that demand letters as per the payment diary are generated and dispatched within 2-days and the respective telephone follow-ups made.
  • Issue pre-listing notices when the facilities are 60 days in arrears
  • Track and document early detection of problem accounts and ensure that they are escalated and acted upon as per Collections Strategy
  • Strictly monitor payment arrangements to ensure compliance and escalate hardcore cases to the next level
  • Promptly attend to customers’ requests and queries either through callbacks, faxing, or mailing requested document
  • Provisions not to exceed set budget through proactive management of overdue facilities.
  • Implement Credit monitoring policies. i.e. exercise the enforcement process of recovering debts through constant calling, sending of SMS’s, demand letters & emails, issuance of notices, and ensure that no losses are incurred in terms of Credit Monitoring in conjunction with the Legal department


  • Recommend to management problematic accounts
  • Identify and recommend key learning lessons on lending decisions from accounts in PAR
  • Identify and earmark accounts for write-off
  • Identify accounts for early relegation to recovery
  • University degree or above in a relevant business discipline e.g. business administration or finance.
    KCSE C+ with Maths – B and English – C+
  • 3 years experience in banking operations, with sound exposure to credit or lending and Credit monitoring.
  • Proven track record of consistently exceeding set targets
  • Versatility, flexibility, passion, and commitment to quality service delivery
  • Knowledge in legislation relating to the perfection of securities and requirements by regulating bodies.
  • Good understanding of Sidian Bank Credit risk policy.

Professional Banking qualification (ACIB) or Credit Administration/Credit Monitoring will be an added advantage


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