Branch: Kilimani Branch – Head Office
Department: Credit Risk Management
Reports to: Senior Manager – Debt Recovery & Remedial Management
To closely monitor and collect from allocated monitoring portfolio (1-90 days i.e. Normal & Watch category) within all sectors of the Bank and strategizing for returning the accounts to performing status or and reducing slippages/attrition to NPL. In addition to this, the role-holder will undertake any other duty as assigned by the Manager – Credit Monitoring & Recoveries.
KEY RESPONSIBILITIES AND ACTIVITIES:
- To proactively identify delinquent accounts (1-90days) and promptly rectify the default to ensure minimal attrition to Non-performing Category
- Ensure cure rate (Arrears collections) of 95%(Minimum).
- Ensure roll rate (Attrition) of 5% maximum
- Ensure that demand letters as per the payment diary are generated and dispatched within 2-days and the respective telephone follow-ups made.
- Issue pre-listing notices when the facilities are 60 days in arrears
- Track and document early detection of problem accounts and ensure that they are escalated and acted upon as per Collections Strategy
- Strictly monitor payment arrangements to ensure compliance and escalate hardcore cases to the next level
- Promptly attend to customers’ requests and queries either through callbacks, faxing, or mailing requested document
- Provisions not to exceed set budget through proactive management of overdue facilities.
- Implement Credit monitoring policies. i.e. exercise the enforcement process of recovering debts through constant calling, sending of SMS’s, demand letters & emails, issuance of notices, and ensure that no losses are incurred in terms of Credit Monitoring in conjunction with the Legal department
- Recommend to management problematic accounts
- Identify and recommend key learning lessons on lending decisions from accounts in PAR
- Identify and earmark accounts for write-off
- Identify accounts for early relegation to recovery
SKILLS, COMPETENCIES & EDUCATION QUALIFICATIONS:
- University degree or above in a relevant business discipline e.g. business administration or finance.
KCSE C+ with Maths – B and English – C+
- 3 years experience in banking operations, with sound exposure to credit or lending and Credit monitoring.
- Proven track record of consistently exceeding set targets
- Versatility, flexibility, passion, and commitment to quality service delivery
- Knowledge in legislation relating to the perfection of securities and requirements by regulating bodies.
- Good understanding of Sidian Bank Credit risk policy.
PROFESSIONAL CERTIFICATION REQUIRED:
Professional Banking qualification (ACIB) or Credit Administration/Credit Monitoring will be an added advantage
MODE OF APPLICATION
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About Sidian Bank
At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality.
It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.