Regional Head of Programme Operations


As a member of the East and Southern Africa regional office operations team, the Head of Programme Operations acts as a coordinating focal point for operational issues, providing support to designated Country Offices (CO) operational delivery across the full spectrum of Save the Children programmes in both development and humanitarian response activities, ensuring effective information flows and assistance in adherence to SCI operations procedures/standards.
The Head of Programme Operations will support CO operations staff in managing development & humanitarian operations. The post holder will provide direction advice to the country programme in concurrence with the Country Directors/ DPOs/ Head of Operations and ESARO team.
The post-holder will effectively and efficiently support operations systems, processes and activities so that Country Offices can deliver programme on time according to organisational strategy, donor requirements and within allocated budgets.
S/he will support the country office leadership on aspects related to staffing structure, operational management, awards, supply chain and systems. He/she will play a strategic role in the effective scale up and management of Save the Children development & humanitarian programmes to increase impact and enable positive change so children in the East Africa region so they survive, learn and be protected.
In order to be successful, you will bring/have:



Extensive program and operations management experience (10 years) in international development and humanitarian programs, including
Demonstrated ability to set up operational management systems in a large complex programme
Direct experience of delivery of humanitarian programs, in a technical or operational role, in at least 3 different contexts
Senior management role within a complex country programme and/or in a large-scale emergency response
Previous experience of managing technical/programme/operations/support teams in large-scale first phase emergency response is essential
Experience in managing, rollout, troubleshooting business systems across various structures and countries
Knowledge of international humanitarian and development systems, institutions and donors (including ECHO, DFID and OFDA), and of procedures, accountability frameworks and best practices
Demonstrated ability to thrive in a complex, matrix management environment. Highly developed interpersonal and communication skills including influencing, negotiation and coaching.
In depth knowledge and experience of logistics systems and requirements in a multi field office, multi programme setting
Security management experience across a large programme
Substantial training and capacity building experience
Culturally sensitive, with highly developed interpersonal and communication skills including influencing, negotiation and coaching.
Experience of supporting and developing programmatic staff with different backgrounds and expertise
Commitment to Save the Children values.
Ability and willingness to change work practices and hours in the event of major emergencies.
Willingness to travel in developing countries (varying, but expected to be at least 40% of time).
A master’s degree in a relevant field either in relation to development, disaster management, management


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About Save the Children

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries