UX Researcher

The UX researcher will be in charge of conducting UX research initiatives with our teams in EA, from exploratory research to evaluative user testing. This is a unique opportunity to play a key role in making the voice of our users heard at every step of product development. As a UX research specialist based out of Nairobi, you will lead user testing, qualitative and quantitative user research initiatives and constantly be involved with the teams in product to make sure we craft the best experience possible for our users. If you have strong experience in UX research and human centered design, we want to have you onboard!


Key Responsibilities:

Conduct user-focused studies across software product areas
Utilizing methods such as ethnographic/field research, concept testing, card sorting, tree testing, surveys, usability testing (remote and in-person) etc.
Organize, schedule and document user studies performed out of EA
Analyze, and communicate UX research results to key stakeholders
Generate tactical and strategic insights, as well as actionable recommendations from user research conducted.
Support the team in establishing a UX research practice in East Africa
Initiate UX studies and usability studies to validate our new features
Growth-mindset – Stay up-to-date on research, ideation and evaluation practices and tools that help the team deliver a world-class UX
Build strong collaborative relationships across the diverse teams within the company, including with sales, engineering and executives


Minimum Qualifications:

Degree in user experience, human centered design, human computer interaction, sociology, psychology or a related field from a recognized university
At least 2 years of experience in UX design or UX research roles
Excellent interpersonal abilities and communication skills
Excellent written & spoken English, presentation skills
Experience in usability testing and user testing
Experience using Figma, Miro or Mural (or any other design tools to prototype and conduct workshops)


Preferred Qualifications:

Experience with log analysis, sampling, and statistical analysis of survey or behavioral data
Experience with survey and questionnaire design
Experience running large scale user experience research
Experience running group workshops and design thinking sessions


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About Sama

Sama formerly known as Samasource is a training-data company, focusing on annotating data for artificial intelligence algorithms. The company offers image, video and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, augmented reality, virtual reality, biotechnology, agriculture, manufacturing, and e-commerce. Sama's mission is to expand opportunity for low-income individuals through the digital economy. One of the first organizations to engage in impact sourcing, Sama trains workers in basic computer skills and pays a local living wage for their labor.