Tech Lead Infrastructure and Shared Services Operations


We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below,

Detailed Description

Reporting to the HOD – IT Infrastructure and Shared Applications, the role holder will oversee all operations and support for the systems within IT Infrastructure and Shared Applications. This will be the single point of contact for al IT Infrastructure and Systems that server Corporate Centre’s and other Centers of Excellence and will include the L2 and L3 support.  This will include systems in the following domains, ERP, SCM, ERP, FCM and Databases, as well as key Infrastructure across all our Data Centres – Servers, Storage, Backup and Cloud Services. Ensure incident avoidance and resolution within SLA and guarantee system uptime and availability

Roles and Responsibilities

Financial management – OPEX budget planning, vendor management, support contract compilation & monitoring.
Project Commissioning – Have an E2E accountability as a gate keeper ensuring all new systems coming to the production environment meet production standards and have elements of BCP, Security, redundancy, and monitoring.
Leadership & HR management -lead the adoption of AGILE delivery practices, ensure an engaged and motivated team. Build the skillset according to the fit for future program.Team performance management, Regular team and one-on-one engagements.
Governance and compliance -Ensure that technical solutions are compliant to all documented Safaricom policies and meet all security standards
Operational Excellence- Own and execute Operational Excellence Program to improve Customer Experience, Improve Availability, Zero Touch Operations, AIOps, and BCP.

BSc /B-Tech in computer Science/Electrical and communication/ Telecoms, Engineering or a similar field
At least 10 years’ experience, 6 years of which should be in a management position within IT.
Leadership and coaching skills
Good at Crisis management
Team spirit and good communication abilities
Proven Track record in delivering results


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About Safaricom Kenya

Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA