Process Automation Engineer


We are pleased to announce the following Position in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

This is an exciting opportunity for an experienced Process Engineer to evolve and expand as part of center of excellence specific to Robotic Automation within Safaricom PLC. Project assignments will be diverse, vary in complexity, and span multiple business areas.

Key Responsibilities

Assess and prioritize business process for Automation implementation that increase efficiency, improve effectiveness and reduce operational risk
Lead or support process engineering and analysis efforts to design new and improved business processes that can be enabled by Intelligent Automation
Lead functional assessment of an organization to identify automation opportunities within a business area
Conduct readiness of process for Process automation with high level benefit Analysis
Conduct feasibility analysis, complexity analysis for evaluating suitability for the process
Continually enhance full delivery pipeline through automation, expanded yet increasingly efficient test coverage, ultimately optimizing time-to-market and quality
Act as a Solutions Engineer, bridging engineering teams with our architectural teams as we improve our enterprise Robotic Process Automation (RPA), task automation, and task workflow software
Provide accurate and insightful assessments of current process performance including risks with actions to mitigate and/ or eliminate
Create business case, staffing analysis and ROI analysis for the robotics automation
Be a conduit between Business and IT organization and work in an agile manner
Create and implement contingency plans and solutions for problems that arise
Coordinate and facilitate workshops with business to understand and create end to end process flows
Create communication and change management plans to prepare the business for the change
Oversee design reviews and frameworks.
Establish credibility and comfort with key stakeholders and customers by understanding business needs and clearly articulating vision, approach, assessment results and execution strategies
Continually improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments


BSc. Computer Science/Software Engineering/IT
Minimum of 5 years of experience in process design and translating process changes into a complete implementation strategy including aspects of change management and reinforcement
1+ of years of extensive experience in designing and implementing large scale process automation solutions using Robotics Process Automation, Workflow Automation Robotics Desktop Automation and/or other emerging automation technologies strongly preferred
UIPath experience is an advantage
Green belt Certified (Black Belt certification strongly preferred)
Proficient in developing cross organizational value streams, end to end workflows, scorecards and control mechanisms
Experience with continuous improvement methodologies such as Lean, Six Sigma, and Kaizen etc.
Experience in RPA process identification and implementation
Exposure to Machine learning and Smart Bots is an added advantage
Business analysis skill
Strong analytical and problem-solving skills
Excellent communication and presentation skills
Detail oriented, with proven time management and organization skill
Experience in working in a dynamic Agile project delivery environment preferred
Experience using code versioning & collaboration tools such as Git/SVN
Strong knowledge & experience using (CI/CD) such as Jenkins /drone/CycleCI
Experience in Unix/Linux/AIX Operating System and application security technologies (e.g. SSL)


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About Safaricom Kenya

Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA