M-Pesa Africa – Technical Account Manager – Business Payments
Job TypeFull Time
QualificationBA/BSc/HND , MBA/MSc/MA
Experience3 – 7 years
Job FieldFinance / Accounting / Audit
We are pleased to announce the subject career opportunity within Mobile Payments (M-Pesa Africa) reporting to the Product Management.

Role Description

M-Pesa, is a pioneering fintech business and global market leader in mobile money. Starting from 2007 as a convenient means by which the unbanked and underbanked could make digital payments, M-Pesa has now grown to offer over 50 million active customers financial services, enterprise, merchant and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

M-Pesa is now making strides to become the primary local payment method for online purchases in our markets. Currently, many M-Pesa users lack a convenient and safe way to pay online because, and M-Pesa acceptance is limited amongst global merchants.

M-Pesa Africa is seeking a Technical Account Manager, who will act as a nexus between commercial and technology to drive the onboarding of payment partners and ensure the technical success of the partnerships. Working within the scaled agile framework (SAFe) and the Business Payments Agile Release Train, you will be responsible for all technical aspects of M-Pesa’s key strategic partnerships, from the onboarding of new Partners to on-going account and service management. You will work closely with the M-Pesa Business Development team, ensuring the success of all key strategic partnerships. You will also work closely with the Product Management team, by ensuring the voice of key strategic partners is fed into the relevant product roadmaps.

You will play a pivotal role in enabling over 50m M-Pesa users to transact online – a unique opportunity to have a great impact on the lives of millions of customers, entrepreneurs, and businesses.

Key Role Responsibilities

You will be responsible for the technical success of a portfolio of partners
You will manage and co-ordinate partner technical integration, ensuring deadlines are met and partners are integrated in an efficient and effective manner
You will act as the technical Single Point of Contact for a portfolio of payments partners
Develop and maintain customer facing technical integration documentation
You will manage partnerships in line with our “Partnership Management Framework”
You will work with partner accounts to understand service issues and collaborate internally to ensure issues are resolved based on priority
You will work with the Operations team to ensure forecasted throughput can be handled through M-Pesa transaction systems
You will work with Technology to optimise process around incident management and follow up
You will build relationships with technical contacts in M-Pesa markets in order to manage and troubleshoot BAU market problems and issues
You will capture Partner requirements and work with the M-Pesa Online Product Manager to translate them into “Open API” product features

Apply if you have:

Bachelor’s degree required, a master’s degree in a related field preferred
Agile Experience including experience working with international organizations – minimum 3 years
At least 7 years of professional experience, with at least 4 years in a technical role within the Payments domain
Ability to work proactively within a demanding environment, being a key contributor to a fast-moving product development process
Strong analytical skills, able to identify solutions to complex problems
Demonstrable numerical, analytical, and verbal skills – in particular, well-developed written and verbal communication skills in English
Experience working within a multi-national team and serving customers from multiple countries would be of benefit
Communication and relationship management experience. Able to communicate and influence with tact and diplomacy
An understanding of agile methods, their impacts and benefits
Flexible and adaptive to change, ensuring we maximize the flow of value and minimize waste caused by ineffective processes
Contagious passion and commitment for driving innovation in a FinTech organization
Focus on real value delivered to business and customers

Demonstrable competence using the JIRA and Confluence tools, backed with experience
Certified in SAFe – the Scaled Agile Framework
What You Can Expect From Us

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.
Note to Applicants

As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.
An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
Scanned copy of University Certificate
Scanned copy of your National ID / Passport-Legal Form of Identification

Method of Application
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your updated resume.

Persons with Disabilities (PwD) and Female candidates are highly encouraged to apply.

About Safaricom Kenya

Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA