Change Management Engineer – IT and Agile Delivery

We are pleased to announce the position of a Change Management Engineer – IT and Agile Delivery in the Service Management within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Senior Manager, Service Delivery and Governance Manager, the position holder will be responsible for driving agile change management adoption across the organization


Job Responsibilities

Governance of all IT and Agile delivery changes
Participate in the Agile Quarterly Business reviews.
End to End review of all change related incidents, rollbacks, and emergency changes.
Responsible for Agile change management maturity
Follow-up on escalations from Digital IT and Agile teams
Development and documentation of agile change management process and policies.
End to End Follow through with all post implementation review action points
Participate in projects related to optimization of services and systems in the Digital IT Domains
Drive automation of agile change management workflows.
End to end architecture review of all digital IT and Agile products and services
Knowledge transfer- Job rotation to develop and retain a high performing team with clear objectives and career development plans.
Support implementation of a Configuration Management Database (CMDB).


Qualifications – External

Honors Degree in Engineering/Computer Science/Information Technology
ITIL 4 Foundation certification
SCRUM Foundation certification
Experience in Robotic Process Automation
Experience in Report Dashboarding and Automation
Experience in DevOps, Pipelining, Continuous Integration and Deployment
1-2 years of experience in Telco or Digital Service Provider environment
Good report writing skills (High level and Technical)
Good communication skills
Good project management skills


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About Safaricom Kenya

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. With over 29 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high caliber staff and management enabling it to maintain its position as the region’s mobile market leader.