QSSK-DGM-RD-Riders (A2&A3) Ruaka

Job Role Description

To support the organization, realize its strategic intent on customer Service through effectively signing up new customers as well as servicing the signed-up ones with the LPG cylinders filled with gas


Roles And Responsibilities

Responsible for signing up /enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area
Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
Satisfactorily take the customer through the contract ahead of installation
Request the customer to re-arrange the house in readiness for the cooking solution taking ventilation into consideration
Ensure the customer/user is present at the time of installation.
Perform the task of signing up customers, installation, battery change, and cylinder change as well as any other task as may be assigned by the team leader from time to time.
Responsible for giving honest feedback to operations on any consumer complaints.
Responsible for the safekeeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs, and Merchandize)
Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
Responsible for managing the delivery process as stipulated by the organization and use of the required technology
Plays a role in giving vital information to the organization around the competitor’s activities
Manages and maintains all the customer’s accounts in each area.
Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.)


Qualifications And Skills Required

Form 4 Certificate, Sales qualification, and at least 2 years working in sales and customer service role
Experience working in Sales and Customer Acquisition and customer support
Integrity, Honesty, Commitment to Company goals
Individual initiative good communication skills on the telephone and in-person
Friendly and helpful interpersonal style
Ability to stay calm when customers are stressed or upset.
Attention to detail
Fluent in English and Kiswahili
Candidates from the following areas are encouraged to apply Witeithie, Ndarugo, Nyasaba, Mastore, Juja Farm, Juja town


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About Q-Sourcing Servtec Group

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. With over 15 years in business and a combined 25 years plus personnel experience, we have built a company uniquely equipped to provide quality personnel & skill individuals to improve productivity through customized services. Q-Sourcing Servtec group is a member of Servtec International Group, a business solutions group with presence in over 13 countries worldwide with consistent excellence in Human Resources Management, Training, Fire Fighting and SHEQ support. At Q-Sourcing Servtec Group, we are known for neatly solving the most complex business challenges through innovative offerings