Claims & Reconciliation Coordinator

Job summary:

The prime function of this role is to collect and collate data support the Claims & Reconciliation team (including the hauliers) in all aspects of KPI and other reporting. The role holder will be responsible to ensure performance metrics are captured correctly and reported on time to all relevant stakeholders. The significance of this role is critical to enable managers have full visibility of actual performance since traditional executional logistics are outsourced to 3rd party providers. This role holder will be the primary support of the Analytics Manager to drive accurate reporting at a management and transactional level in order to ensure that all aspects of the Claims & Reconciliation process and systems, especially SAP, are accurate and provide trustworthy data for management reporting and decision-making.



Ensure accurate data inputs
Co-ordinate reconciliation & consolidation of Hauler & Customer Claims.
Initiation of logistics process flows, their implementation and practice.
Failed Idocs Posting and measurement.
Closing of reconciliation & claim gaps by initiating and revising the existing process flows.- Recognitions got from the same.
Fast tracking of recovery of hauler payments after alignment with the transporter; through offsetting against open invoices or chasing for disbursement of funds to our KBL account to allocate against the claims. -100%



Lack of experience in use of SAP, Excel, Microsoft Outlook, Word or PowerPoint.
Inability to collate and organize big data for trends and insight gathering
Lack of insight/understanding of 3PL contracts and KPIs
Inability to manage within a demanding and time-constrained environment.
Inability to manage stakeholders and communicate at senior levels in the organisation.
Inability to work to embrace the our client Values and Capabilities



University Degree – finance related
2+ years of experience as a data analyst
Proficient in Analytics
CPA qualifications will be an added advantage
SAP knowledge will be an added advantage
Experience of formalized performance management and reporting (KPIs)
Awareness of contract management reporting will be an added advantage


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About Q-Sourcing Servtec Group

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. With over 15 years in business and a combined 25 years plus personnel experience, we have built a company uniquely equipped to provide quality personnel & skill individuals to improve productivity through customized services. Q-Sourcing Servtec group is a member of Servtec International Group, a business solutions group with presence in over 13 countries worldwide with consistent excellence in Human Resources Management, Training, Fire Fighting and SHEQ support. At Q-Sourcing Servtec Group, we are known for neatly solving the most complex business challenges through innovative offerings.