SME Operations & Credit Officer

Overview

SME Operations & Credit Officer
Job Type Full Time
Qualification BA/BSc/HND
Experience 2 years
Location Nairobi
Job Field Administration / Secretarial
Primary job description

Onboarding, Vetting and evaluation of potential SMEs/Merchants to be funded by Pezesha on a regular basis using our internal processes and standards
Marketing & Financial education in relation to SMEs needs and support
Provide customer support via calling and follow up with potential and funded SMEs on additional information required as well as repayments of loans for those successfully funded by Pezesha
Monitor and update loan accounts and information on the dashboard
Providing feedback and responding to customer issues on social media platforms and any other channel.
Assist with product testing and trainings required to the targeted segments or partners while ensuring compliance and quality assurance and collaborating with internal and external teams
Assist with developing of training materials and strategy including leading the trainings/workshops while leveraging on various channels such as field/in person, virtual and through focus groups discussions among others
Required documentation on product tests, customer feedback and process improvements including completing loan contracts with qualified SMEs
Assist with impact measurement i.e. case studies, testimonials and analysis needed
Drive strategic sales, scale and productivity to ensure the overall success of the products and services provided by the company in Ghana market
Qualifications/Skills

At least a graduate of Commerce, Administration, Accounting, Finance or Marketing or a related field
Solid understanding of direct/indirect lending products and practices
Basic computer skills and a quick learner
At least 2 years of professional work experience in sales or marketing or handling customer support or as a loan officer
ADDED ADVANTAGE: Credit Operations & SME evaluations experiences from a bank or Fintech environment
Ability to manage multiple projects and self drive toward targets while ensuring quality output and prioritization.
Excellent verbal and written communication and interpersonal skills
High level of interpersonal maturity, hardworking, and professionalism
Unwavering commitment to service and customer orientation
Team player who demonstrates positive attitude, creativity, energy, dedication to collaboration and patience and with a high degree of integrity
In-depth knowledge of the Financial industry and its current events in Ghana
Attention to detail
Excellent time management and organisation

MODE OF APPLICATION

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Kindly indicate the title of the job on the subject header of the email (REF 42/SME OPERATIONS & CREDIT OFFICER). The applicants who do not indicate THE REF NO and job title and where they are currently based in the email body will be automatically disqualified.