Customer Service Manager

Job Descriptions

  • Responsible for earlier building and later onsite monitoring and management of customer service center, including recruitment and onsite management;
  • Ensure the team complete all KPI indicators according to company and department polices and requirements;
  • Responsible for data analysis of the team, and will take quick and right actions for improvement;
  • Responsible for the communication and coordination with other departments;
  • Manage everything of the customer care team.
    Job requirements
  • At least 5-year experience in the customer care center and 2-year experience in customer care center management; working experience in the call center will be preferred;
  • Be very sensitive to all kinds of KPI indicators of a customer care center, and be good at data analysis;
  • Bachelor’s degree or equivalent;
  • Be able to offer quick and effective solutions for any emergency with strong adaptability;
  • Excellent communication and organizational skills in the representation of the company.


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About PalmPay

PalmPay is a next generation mobile wallet that empowers anyone with a smartphone to open a financial account, send money and make payments. Available on Android and iOS.