T 24 Implementation Consultant Banking

This Opportunity:

Palladium is seeking a Senior Technical Manager for DevOps to be based in Nairobi, Kenya. Palladium is a dynamic and innovative company working together to strengthen and harness digital and data ecosystems to accelerate development investments and outcomes.

The Senior Technical Manager, DevOps oversees all software development and implementation for the Data, Informatics, and Analytic Solutions (DIAS) group of portfolios. DIAS is comprised of the following: Information Systems Portfolio; Measurement, Evaluation, Learning, & Analytics (MELA) Portfolio; and Digital Solutions & Transformation Portfolio.

The Senior Technical Manager will lead the development and implementation of DevOps business processes for quality implementation of digital products and work with relevant staff across the company to meet the demand for software development technical assistance. S/he will ensure that industry standard best practices and standards are being met. The Senior Technical Manager will also work with the Director of Information Systems to develop and implement a strategic growth plan for the information system (IS) portfolio within DIAS and will supervise and mentor a team of DevOps/digital staff located in Nairobi, Kenya. Responsibilities require knowledge and experience in DevOps best practices, agile team management, managing client relationships as well as innovations in the domain area. This position will support external client project work (e.g., USAID, CDC, Global Fund, FCDO, etc.), not corporate Palladium information systems.

You and Your Career:

If you are a senior leader, strategic thinker, and collaborator and you have expertise in quality development and implementation of digital products, we are interested in hearing from you.

We are a learning organization and provide growth opportunities from the start.  We pride ourselves on giving you the freedom, resources, and guidance to chart a fulfilling career!


Reporting and Supervision:

This position will report to the Director, Information Systems, Data Informatics and Analytical Solutions (DIAS)
This position will supervise and mentor a team of DevOps/digital staff located in Nairobi, Kenya
Weekly meetings (either in-person or via Teams/phone)
Emails and status reports as needed
Primary Duties and Responsibilities
Process improvement

Develop and ensure implementation of processes to continuously improve digital products/services offered.  Optimize for speed, efficiency, cost, quality, and ease of delivery.  Specifically, strengthen existing and develop new standards & processes for:

Work Intake

Develop systems to understand existing and future demand for software development and digital products
Strengthen work intake processes to rapidly respond to project teams with proposal for solution development and draft budget
Develop systems for agile staff management and to ensure appropriate and adequate human resources are available to staff requests, balance workloads
Ensure co-creation of digital products with product owners and product stakeholders
Work closely with the Director of Information systems to better integrate digital team with the rest of DIAS

Project Management

Strengthen the PM function for DevOps through improved process management for the software development lifecycle (SDLC)
Improve processes and ensure implementation of processes for activity scoping and product budgeting; ensure linkages with project team to adjust scope and budget based on client requests; improve budget oversight
Ensure adherence to best practices, e.g., separating code development from code review, up to date documentation, automation of testing wherever possible, and cybersecurity measures in software development and infrastructure
Oversee design and implementation of secure automation solutions for development, testing, and production environments including CI/CD tools and components, and CI/CD pipelines across multiple environments
Serve as the main point of contact to manage cybersecurity for the information systems and digital tools developed/optimized; support implementation of policies, standards, and guidance to ensure cybersecurity of information systems are aligned with the company’s cybersecurity policies
Ensure adherence to Principles for Digital Development

Quality Assurance

Strengthen processes to ensure all team members understand their role in working toward product requirements and their level of accountability in the quality assurance process
Strengthen overall quality assurance processes in the SDLC

Technical Leadership & Innovation

Provide strategic and technical guidance to project and practice leadership on technical strategies for design, implementation, and scale of software solutions, serving as a resource for cross-country and cross-project learning
Collaborate with data scientists and other analysts to ensure analytic solutions align with principles for digital development and other best practices
Provide leadership and oversight on the application of global standards and best practices in software development throughout the SDLC of DIAS software projects
Promote innovation by supporting the application of new tools/technologies or known solutions to new challenges
Work with practice leadership to develop a communication strategy to communicate leadership, excellence and innovation in software and digital solutions
Lead a workstream of the DIAS Technical Exchange and Quality group to drive growth, excellence, and innovation; strengthen processes for technical exchange to sharing successes, learning and best practices
Identify, build, and maintain relationships with partners and consultant who can provide technical expertise in SDLC and digital solutions in other sectors of international development

Strategic Growth and Business Development

Work with the Information Systems Director to develop a vision and strategic growth plan for the information systems portfolio with a focus growth in new areas – surveillance, environment & climate, education, etc.; collaborate with portfolio leads to identify potential for growth
Support proposal capture, the development of capability statements and the preparation of the technical response (including accurate budgeting) as requested
Manage existing regional relationships and cultivate new partnerships with clients, global communities of practices, technical working groups and events

Staff Supervision and Mentorship 

Lead technical team of software developers, architects, business analysts, and data use experts through performance monitoring, supervision, coaching, and mentorship
Ensure the management of a pool of technical consultants to ensure the requisite technical capabilities are available to meet demands for digital solution development
Ensure staff retention through implementation of career pathing and ensuring regular professional development
Identify opportunities to build capacity and develop a strategy to ensure DRDC digital solution activities are implemented according to relevant international technical standards for global ICT
Support the Country Director, activity managers and in-country project teams with personnel management, project work planning, budgeting, and implementation progress reporting as determined by the Project Director

Key Competencies Required:

Comprehensive understanding of HIE architecture, the SDLC and experience implementing and adapting open-source global good digital health software products such DHIS2, OpenLMIS, iHRIS, OpenIMIS, OpenMRS, CommCare
Experience developing processes and systems for developing, testing, and implementing information and data management systems
Experience managing CI/CD tools and components, and CI/CD pipelines across multiple environments
Experience establishing and implementing cybersecurity policies and measures for software development projects
Experience managing software development projects and applying the Principles for Digital Development.
Strong analytical and communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with clients
Highly detail-oriented and deadline-driven with strong organizational skills
Highly self-motivated and able to work independently as well as in team settings
Possess technical writing skills and ability to review others’ work products
Demonstrated ability to work effectively as a member of a fast-moving and multicultural team while maintaining a client-centered focus
Demonstrated experience managing a diverse team of software developers and digital solutions experts; ability to mentor, coach, lead, develop and evaluate staff

Professional Expertise/Competencies Preferred:

Knowledge of education, environment, and climate information systems beneficial
Experience with information systems and analytic tools preferred

Diversity, Equity & Inclusion –

We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.



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About Palladium International

Palladium develops and delivers solutions that create positive impact for communities, businesses, societies and economies. We transform lives and create enduring value by working with governments, corporations and non-profit organisations.