Internal Motor Assessor
The job entails assessment of motor vehicles, monitoring and ensuring that quality repair work is done to achieve maximum customer satisfaction while ensuring control of cost to minimize fraud and maximize profitability.
KEY TASKS AND RESPONSIBILITIES
Assessment of motor vehicles
Review and Verify motor assessment reports before repair authority is given and determine the correctness of the pre- accident values.
Carry out re- inspections of repaired vehicles.
Regularly interact with internal staff and provide technical guidance on various reasonable options to settle motor claims.
Provide reports on customer feedback, motor costs trends, service provider’s performance and motor vehicle market trends.
Enhance the recoveries from salvages and scrap parts.
Bidding of repair jobs and part supplies for vehicle repairs.
Parts supply management
Provide updated catalogue on prices of parts.
Constantly Review the list of rare model vehicles
Resolve customer disputes on matters relating to repairs.
SKILLS AND COMPETENCIES
Assertiveness and self-drive
Good Interpersonal Skills
Good communication and negotiation skills
Speed and accuracy
Ability to work in a team
Ability to work under pressure and manage time effectively
Strong Analytical skills
Ready to work odd hours
Ready to travel extensively
Basic computer skills
Diploma in Mechanical/Automotive Engineering
2 years working experience in a similar role
MODE OF APPLICATION
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About Old Mutual Kenya
Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.