Customer Supply Manager

The team you’ll be part of

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

What You Will Learn And Contribute To

Supply Operations comprises the customer facing part of the supply chain. Covers the execution process after order intake as receiving and validating customer purchase order, equipment & service order management, procurement, delivery execution, and invoicing for the customer teams in the markets. Furthermore, SOP contains the management of local distribution and local material availability, and the contribution of pre-sales by providing optimised supply chain solution design and cost baseline.

The Supply Manager owns the end-to-end / complete supply chain operations or can also own singular or specific process which is part of supply as Supply Chain Operations Reference (SCOR) plan, source, make, deliver, return, enable, procure and / or collect cash & pay for multiple or single customer teams, countries, or markets for all business groups.

Your Skills And Experience

Performs supply chain operations.
Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve supply chain design.
Contributes to supply chain processes and execution, profitability and efficiency meeting accurate and timely services and high performance in services to customer operations / customers both in terms of quality and cost efficiency.
Orders most products (HW, SW, Services) in most business scenarios, including customer cases and Nokia risk orders, trials, demonstration, R&D, free of charge processes.
Supports pre-sales by evaluating logistics requirements, planning the Logistics and supply chain execution.
Contributes to logistics planning in relation to CT business management – order intake and revenue execution, inventory Latest Estimates (LE), resourcing.
Contributes to logistics execution process to meet the CT and Delivery Operations business targets (includes monitor and control).
Contributes to supply chain execution (Gate 3 / LG 300) Plans project consignment model in close cooperation with Customer Supply Manager.
Prepares for order Collects the demand planning, roll-out planning and customer purchase order info from relevant CTs and projects and follow an execution plan for consignment stock in the country.
Manages order (L* …) Hands over the plant-to-plant ordering requests for LC for low volume items. Triggers return process back to source of supply for not needed materials. Manages subcontractor inventory Latest Estimates (LE)vels and give guidance if subcontractors are running on too high.
Manages inventory Monitors inventory Latest Estimates (LE)vels in central consignment location to ensure adequate stock levels.
Product phase in / phase out Collaborates with Demand Supply Manager to ensure smooth change of versions.
Shares initial ideas for professional direction of own organisational unit.
Uses advanced analytical skills to solve complex problems or problems that Delivery Operations not have routine solutions and takes a new perspective.
Assesses and tracks supply risks and challenges.
Acts as a professional advisor and mentor for staff / workteam / taskforces.
May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work.
Operational Excellence and Digitalization Customer Focus Financial acumen (for non-financial professionals) Supply process Understanding Drives Results Cost Management Problem Solving Project Management Quality Management Business Performance Reporting and Analysis Demand supply planning Selling Supply Chain solutions Nokia Portfolio Partner and Ecosystem Management Understanding Global Regulatory Framework

What We Offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer


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About Nokia

Nokia Corporation, stylised as NOKIA, is a Finnish multinational communications and information technology company, founded in 1865. Nokia is headquartered in Espoo, Uusimaa, in the greater Helsinki metropolitan area.