Support Operations Analyst

Job Purpose Statement

The IT Support Operations Analyst role is responsible for the provision of ICT support to the Core Banking Systems and other Business systems by providing technical assistance, analysis and solutions to issues reported or escalated from the service desk and the Daily COB (Close of Business) activities are performed across all Core Banking platforms as per the documented procedures. The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the bank’s internal and external customers

Ideal Job Specifications

A Bachelor’s degree in Computer Science, Information Technology or related field.
Minimum 3 years’ experience with 2 years in an IT service support, systems analyst or service management role within a large highly digitized organization managing mission critical systems.
Minimum 3 years working experience in a busy IT environment as a systems analyst with hands on role in enterprise database management, application management and relational database design.
Minimum 2 years support of the current core banking system in the bank (T24) and a certification or recognized approved training in the same.
ITIL Foundation certificate.
One or more IT certifications such as in Microsoft systems, UNIX or Oracle will be an added advantage.
Good understanding of the financial services and how IT contributes to the success of the financial institutions.
Sound knowledge of Information technology and related support architectures.
Closing on: Jan 29, 2023


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About NCBA Group

On 6th December 2018, it was announced that NIC Bank, an institution with a rich history of retail banking; and CBA Bank, a forerunner of innovation in the banking space, would be merging to form a new bank with unmatched strength, expertise and regional reach.

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Our extensive branch network and friendly service mean that you are part of the most universal yet personal bank in East Africa.