About the job
You will join our Customer Support & Implementation team which is the day to day point of contact for any of our worldwide customers. Your daily tasks range from digging into customer problems and monitoring our infrastructure. You will report any issues in our support tooling, and if necessary act as a liason between customer and members of the development team who can assist in resolving them.
As a young and rapidly growing company, the ideal candidates for this role are ambitious, motivated and outgoing. We’re looking for fast learners with the ability to think strategically and creatively, especially those who enjoy working in a fast-paced start-up environment. We like people who are flexible and have the ability to enthusiastically respond to new tasks and challenges.
Does this sound like you?
At least 3 years of work experience in System Engineer, Data Analyst or Level 2/3 support roles
Completed Diploma or BSc in IT studies
Excellent communication skills in English (verbal and written)
Time management and organisational skills
In addition to the above, some nice to haves include:
Experience in basic administration of Linux machines
Experience in using MySQL tooling
(Analytical) experience in Microsoft Excel
MODE OF APPLICATION
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Musoni is derived from "m-usoni” where "m” stands for Mobile and "usoni” is the Swahili word for Future, hence Mobile Future. Musoni is the future of high quality micro-financial services and leverages Information Communication Technology (ICT) heavily to manage its operations much more efficiently than peer organizations, and to scale rapidly as it delivers better services to clients. Our Vision Musoni Kenya envisions to be the most efficient microfinance institution in Kenya by being cashless, paperless and data-driven to offer the best value, most flexible and most customer-oriented financial services in the market. Our Mission To grow, build and maximize the potential of the businesses of the low income and unbanked of Kenya through the provision of affordable, flexible and customer-oriented financial services.