Student Support Associate Moringa School


Student psycho-social support and training

Conduct check-in meetings with students to give and receive feedback on student progress and experience
Coordinate monthly/quarterly community events to build a sense of belonging
Hold office hours for students needing one-on-one guidance
Collaborate with relevant internal teams to design and implement supplementary workshops/programs designed to improve Access students’ outcomes within the program and in the job market.
Student tracking and monitoring

Track students’ academic progress and psycho-socio development throughout the program
Provide a frontline support service, in identifying and resolving student issues, and where specialist service interventions have been identified to ensure that the necessary referrals are made efficiently and professionally to the Access Counselor.
Create and implement an escalation protocol for red flags in students’ academic and psycho-social progress.
Create and monitor support plans for struggling students.


Manage student support budget
Ensure students have the necessary resources to support academic and psychosocial success
Your key deliverable/KPI will be 80-85% retention of students from the start of the program to graduation.


3 years work experience with direct student support in a school setting. For instance Tutoring students
3 years experience of leading an extracurricular, educational or social activity/project/program with a group of young people
Experience in working with low income populations

Skills and Knowledge

Ability to interact with a range of people, particularly young people
Ability to communicate effectively both verbally and in writing
Strong project management and problem solving skills
Intermediate data analysis skills
Ability to learn quickly
Ability to liaise with others, attend meetings and report on student progress
Good organizational and time management skills
To be prepared to undertake training requirements of the position (when need arises).

Key Competencies

Project management
Problem solving
Program/Process design (with an emphasis on UX/UI)
Student/Youth Support
Data Analysis
Analytical Skills
Team Spirit
Risk Assessment


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About Moringa School

Founded in April 2014, Moringa School plays a crucial role in developing and nurturing highly potential individuals who are passionate about technology and want to take a lead role in mobile and web development through equipping them with life long skills. Through our top quality teachers, to our intensive curriculum we are creating world-class developers in Africa with the help of our partnership with Hack Reactor and many other coding schools from all around the world. We are dedicated to committing the majority of our profits back to our main mission of transforming higher education in Africa. Diversity We are an all inclusive school that is accepting of students and staff from all walks of life. Our ever growing community comprises of people from all backgrounds each and every one of whom share a passion for code. Vision Our vision is to increase access to high quality market driven education that empowers people to pursue excellence and transform society. Mission Our goal is to build human capacity by training people of varied technical ability in a holistic way; we focus on both technical proficiency and personal growth, meaning that graduates are effective learners and contributors, and well rounded employees and leaders.