Overview
Technical Account Manager
Job Type Full Time
Qualification BA/BSc/HND
Experience
Location Nairobi
Job Field ICT / Computer , Internships / Volunteering
Overview
A Technical account manager (TAM) is a trusted business advisor to Microsoft’s Premier Support customers. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization’s IT goals, pain points, and the IT team’s impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.
Responsibilities
You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management. If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there’s either operational improvement for the customer or a product improvement underway at Microsoft.
Role-specific qualifications
Confidence to manage executive relationships, both internally and with customers, to create business transformation.
Combining business acumen with technological experience.
Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.
Qualifications
Currently pursuing a bachelor’s or master’s computer science, computer engineering, IT or electrical engineering or STEM fields or related fields with at least one semester/quarter remaining after internship. Alternatively still registered as a student at the time of application (South Africa).
Passion for technology and working with customers.
Excellent communication skills and superior customer-service oriented skills desired.
Excellent verbal and written communication, analytical and presentation skills.
English language and local language fluency for all roles.
Full unrestricted work authorization for your chosen location.
MODE OF APPLICATION
Click “APPLY FOR JOB”button above to apply for this job.
About Microsoft
Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface tablet lineup. As of 2011, it was the world's largest software maker by revenue, and one of the world's most valuable companies.
