Program Manager 2

Are you passionate about Cybersecurity and empowering our customers and partners?  Interested working on one of the most exciting engineering teams at Microsoft? The Cloud Security Engineering customer experience (CxE) team is looking for a Program Manager to lead in driving usage and adoption of our Azure security services across Europe Middle East and Africa (EMEA).

This person will report to the Group Principal Manager in CxE and will play a critical role in the successful adoption of our security products and services. This person will be responsible for working with our customers directly, Account teams, and Partners to drive deployment, help customers with adoption and improve their security posture. In addition to your passion for technology, you will need exceptional communication (including presentation, written and verbal) skills.  You would also need to synthesize feedback internally to various team into actionable recommendations to help the service reach escape velocity.



Impact: Work with customers to drive awareness and knowledge transfer of Azure Security services, identifying technical blockers and working across Microsoft internal Get-to-Production teams and external ecosystem to support our customers to get to Production. Effective communication with quantitative and qualitative data to various teams across Microsoft in monthly syncs and business reviews. Remove barriers to agility to enable the team to shift priorities quickly without losing productivity while driving maximum impact.
Drive objectives and key results to enable the services to reach escape velocity. Capture the voice of the customers and synthesize quantitative and qualitative feedback into actionable recommendations for the product development engineering teams in a prioritized manner. Contribute to the wider ecosystem of blogs and documentation. Effectively tell the story of our security solutions in public and internal events


What we are offering the ideal candidate:

Continual Engineering Improvements: Relentlessly champion and advocate for our customers in representing their voice to engineering teams and be a change agent to develop innovative ways to resolve complex issues.
Lead and drives strong partnership with various teams and security specialist including the leadership team. As a member of CxE team, you will use your engineering & business skills to improve our security services, help customers get and stay secure and champion in delivering measurable security value to the customer.
Collaborate across CxE security, companywide teams and drive skills transfers across our Microsoft Partners ecosystem to empower our customers, drive scalability and reach escape velocity.
A fast paced, exciting work environment where there is always a new challenge and continuous learning.
Opportunities to showcase your talents, technical skills and help customers directly.
Direct impact on product engineering decisions based upon customer experience and data.
The position will be based in Nairobi, Kenya and requires 30% travel worldwide.


Required Qualifications:  

2+ years of experience delivering security solutions to customers
3+ years of experience leading technical discussions, presentations, and showcasing/proof of value in a fast-paced environment
Bachelor’s degree in Computer Science or related field, or equivalent industry experience
Understanding of cybersecurity domains, cloud computing technologies with focus on Azure security
Personal drive for impact: a desire to “roll up your sleeves” and make things happen
Strong security and identity management background
Strong passion and focus on delivering the right customer experience
Ability to innovate and drive change
Ability to build a deep technical relationship with internal teams and customers

Preferred Qualifications:

Hands on experience with Azure Security Services
Passion for working with customers and advocating for their requirements to be met by features
Ability to build trust with internal and external partners through quality delivery and integrity
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances


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About Microsoft

Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface tablet lineup. As of 2011, it was the world's largest software maker by revenue, and one of the world's most valuable companies.