Overview

Regional Technical Referent (RTR) IT

Mission

You are the IT referent for your geographical area of intervention. Your expertise allows you to support the operational objectives of the missions for which you are responsible, in accordance with the policies and procedures of the MSF France IT Department.

More precisely:

Thanks to your knowledge of the programs and challenges of each mission, you support the local teams, IT technicians (IT Officers) and logistics in particular, offering a high level of support.

You strengthen the link between headquarters and the field, facilitate better communication, ensure that the missions have access to the resources they need, and forward the necessary information to the IT Department.

Objectives of the position

Regional organization:

Organize regular evaluation visits to the countries of their region and write visit reports.
Carry out and formalize follow-up meetings with IT Officers and Logistics Coordinators.
Ensure that local stakeholders (suppliers, service providers) in their geographical area can respond effectively to the needs of each mission.

Transversal organization:

Coordinate actions with the Head of Operational IT, system and network administrators, and support technicians in HQ.
Contribute to the definition and improvement of IT policies by providing feedback based on experience.
Contribute to scoping and the implementation of hardware and software developments, as well as the implementation of procedures, policies, and projects defined by the IT Department.

Technical:

Ensure the continuous improvement of the infrastructure (system and network) and of the local IT organization, by responding to the operational needs of the missions.
Advise Logistics Managers on their high-level IT decisions in collaboration with the local IT Officer(s).
Advise IT Officers on level 2 technical issues.
Contribute to the definition and creation of technical documentation.
If needed, support emergency operations in their geographical area.

Administrative:

Recruit IT Officers and aid them in their technical development.
Conduct training sessions and briefings for IT Officers and Logistics Teams in charge of local IT support.
Ensure the access of the local team to all available resources (documentation, e-learning platform, etc.) allowing them to understand the operation of the IT infrastructure and to become familiar with the available tools.
Ensure that the IT components are properly considered in the budget developed by the Logistics Coordinator.

Professional skills

Experience in an international NGO is required.
MSF experience is a plus.
Significant professional experience (at least 5 years) in the field of IT (systems & networking).
Experience in monitoring and setting up projects at the international level.
Higher education in the field of IT.

Languages:

English is mandatory and French B1 is a plus.

Technical skills:

Windows 10 – Office 365 / SharePoint – MS Endpoint Manager – MS Azure AD.
Network WAN (VSAT, 3G-4G, xDSL, WiMAX, Fiber) / LAN – VPN – Routing – QoS – NAS.
Knowledge of monitoring tools such as Zabbix / Centreon.
Incident management (L2), reporting, troubleshooting.
Ability to write clear and concise technical documentation.
Knowledge of Fortinet, Ubiquiti, and Synology hardware is a plus.

Qualities

Adaptability, Proactive, Sense of responsibility ; Communication, Teamwork ; Functional management, Pedagogy, Ability to provide training.
Contract details:

Fixed-term contract – 12 months (renewable). Based in Nairobi with frequent trips to missions and headquarters.
Annual gross salary of KES 2,974,271 (divided in 12 monthly payments) plus Secondary benefits based on MSF Eastern Africa office Reward Policy.
Covered by MSF during Field visits: transport, accommodation, food and others + daily per diem for daily expenses. Insurance. Complete medical care: mutual / vaccines / field / evacuation / return.
Please submit your application by 6th April 2022

 

MODE OF APPLICATION

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About Medecins Sans Frontieres (MSF)

Médecins sans frontières (MSF) or Doctors Without Borders, is an international humanitarian-aid non-governmental organization (NGO) and Nobel Peace Prize laureate, best known for its projects in war-torn regions and developing countries facing endemic diseases. It was founded in France in response to the Biafran War. The organization is known in most of the world by its localized name or simply as MSF; in Canada and the United States the name Doctors Without Borders is commonly used. In 2015 over 30,000, mostly local, doctors, nurses and other medical professionals, logistical experts, water and sanitation engineers and administrators provided medical aid in over 70 countries. These doctors and nurses decided to volunteer their time to solve issues of world health. Private donors provide about 90% of the organization's funding, while corporate donations provide the rest, giving MSF an annual budget of approximately US$750 million.