Telesales Reporting Analyst
Responsible for supporting the Telesales department through driving critical operational decisions by analyzing metrics and designing reports
Key Job Functions
Design Data Management and Reporting Tools for Campaign and leads management.
Maintain campaign databases and perform updates as necessary to ensure accuracy.
Regularly update and examine campaign data to locate and resolve mistakes throughout.
Accurately analyze, collect, and store data for various types of campaigns.
Create/Prepare campaign reports that provide insight into key data points.
Communicate the results of data analysis in written and verbal form to managers and team leaders.
Support various departments, including business development and special projects, in reaching their goals through analysis.
Monitor data to identify changes/trends in campaign performance
EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED
Diploma or Degree in Computer Science, Economics, Finance or any related field.
Analytical skills that allow for the development of data-driven reports.
Demonstrated ability to manage time and prioritize projects to meet deadlines.
Ability to use SQL or Microsoft Excel to create pivot tables, graphs, and charts.
Strong written and verbal communication skills to effectively relate data to co-workers.
Excellent critical thinking skills to help solve business problems and make decisions
MODE OF APPLICATION
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About M-Kopa Solar
M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, mobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV. As of July 2016, M-KOPA has connected over 400,000 homes to affordable solar power. Current customers will make projected savings of US$ 300 Million over the next four years. M-KOPA’s customers will enjoy 50 million hours of kerosene-free lighting per month. Total employment created in East Africa is 2,500. In March 2016, M-KOPA emerged boldest at Financial Times Arcelor Mittal- Boldness in Business Awards in the Developing Markets category. In February 2016, M-KOPA was recognised as the Best Mobile Innovation for Emerging Markets at the Global Mobile Awards. In 2015, M-KOPA was recognised by Fortune Magazine as one of the Top 50 Companies Changing The World and won the Zayed Energy Future Prize. M-KOPA has also won the 2014 Bloomberg Pioneer Award and 2013 FT/IFC Excellence in Sustainable Finance Award.