Sales Operations Manager

We are looking for a Sales Operations Manager for Kenya within the Mobility Department who is resourceful, organized, and proactive about getting things done. Your main objective will be to drive sales of electric motorbikes. This entails building market demand, designing processes, and executing, including managing a large direct sales force and developing new sales channels. The position will report to the Director of Mobility.

In this role, you will be expected to:

Directly manage a team of field sales agents and channel partners, driving productivity to achieve targets. Primarily, the role is responsible for driving sales performance from our direct sales team.
Develop powerful sales communication approaches and train a highly effective sales force to build trust in a new product, generate high-potential leads, and close sales to target consumers.
Lead the conceptualization, deployment, and optimization of sales and marketing processes that accelerate quality sales growth through the building of our market presence and empowerment of our sales force;
Enhance the performance of sales team members by implementing and managing support tools, including training programs, incentive structures, pitch materials, and performance management systems.
Initiate and manage relationships with channel partners and other stakeholders to support sales efforts
Design and organize an efficient leads management system, driving high conversion rates and providing clarity on sales forecasting efforts across multiple sales channels (direct field sales, telesales, partners, etc.)
Drive insights about the efficacy of sales and marketing initiatives and campaigns, market perceptions and customer pain points, and how we can deliver the best product experience for customers and sales agents.
Work with the marketing team to design market activations and build demand for our new products.
Support the development of other team members through coaching, mentoring, and shared learning.
Work alongside the Director of Mobility to identify and spearhead initiatives to drive operational excellence.


Education: Diploma or Degree required, preferably in Sales, Marketing, or a related field
Skills: Ability to analyze and present data clearly, work with Excel, PowerPoint, and mobile sales tools
Experience: Minimum of 5 years of professional experience in a regional sales management role. Including direct field sales operations, telesales campaign management, and/or establishing sales channels. Most important is expertise in training, mobilizing, and managing a large, widely dispersed sales force, and/or rolling out a new product or brand in the market.

You Might Be A Good fit if you:

Reflexively ask yourself, “is this the best way to empower sales agents and connect with customers?”
Love translating insights from the field into new sales initiatives and process improvements.
Are motivated by excellence and hitting targets and being resourceful to figure out how to do so.
Are excited about working in a start-up team (within a larger company) to bring a new product division to life.
Are highly goal-oriented and possess excellent communication & interpersonal skills.
Enjoy collaborating with colleagues across M-KOPA to elevate our mobility customer value proposition.


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About M-Kopa Solar

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, mobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV. As of July 2016, M-KOPA has connected over 400,000 homes to affordable solar power. Current customers will make projected savings of US$ 300 Million over the next four years. M-KOPA’s customers will enjoy 50 million hours of kerosene-free lighting per month. Total employment created in East Africa is 2,500. In March 2016, M-KOPA emerged boldest at Financial Times Arcelor Mittal- Boldness in Business Awards in the Developing Markets category. In February 2016, M-KOPA was recognised as the Best Mobile Innovation for Emerging Markets at the Global Mobile Awards. In 2015, M-KOPA was recognised by Fortune Magazine as one of the Top 50 Companies Changing The World and won the Zayed Energy Future Prize. M-KOPA has also won the 2014 Bloomberg Pioneer Award and 2013 FT/IFC Excellence in Sustainable Finance Award.