Overview
Phone Repairs Technician
JOB PURPOSE
The primary purpose of a phone repairs technician is to offer technical support related to M-KOPA systems to enable smooth and timely repairs.
KEY JOB FUNCTIONS
Timely preparations of devices on the M-KOPA locking system to be ready for repair by the repair center
Ensuring that all repaired devices are correctly set up in the M-KOPA systems and ready for customer use
Performing device exchanges for customers on M-KOPA systems whenever the repair decision requires so
Supporting Repair Center with any request that requires M-KOPA attention
Responding to internal stakeholders on requests about the statuses of phones under repair
Collaborative meetings with repair centers and other team members on repair progress
Any additional work assigned by the line manager
EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED
Minimum diploma in a technical field with a bias in electrical or electronics engineering or a related field
Minimum of 6 months of technical experience preferably in electronics repairs & assembly, or customer service
Clear communication via email, telephone, and in person
You are an analytical and logical thinker with strong problem-solving skills
You are a quick learner, adaptable and flexible
You push yourself over and above your limits to get things done
You are comfortable with routine tasks
Conversance with intermediate knowledge of excel
Must be willing to work in Kisumu
MODE OF APPLICATION
Click “APPLY FOR JOB” button above to apply for this job.
About M-Kopa Solar
M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, mobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV. As of July 2016, M-KOPA has connected over 400,000 homes to affordable solar power. Current customers will make projected savings of US$ 300 Million over the next four years. M-KOPA’s customers will enjoy 50 million hours of kerosene-free lighting per month. Total employment created in East Africa is 2,500. In March 2016, M-KOPA emerged boldest at Financial Times Arcelor Mittal- Boldness in Business Awards in the Developing Markets category. In February 2016, M-KOPA was recognised as the Best Mobile Innovation for Emerging Markets at the Global Mobile Awards. In 2015, M-KOPA was recognised by Fortune Magazine as one of the Top 50 Companies Changing The World and won the Zayed Energy Future Prize. M-KOPA has also won the 2014 Bloomberg Pioneer Award and 2013 FT/IFC Excellence in Sustainable Finance Award
