Customer Service Agent
Job Type Full Time
Qualification BA/BSc/HND
Location Nairobi
Job Field Customer Care
We offer an employee friendly environment in a Global organization that offers you an opportunity to develop and grow within the Kuehne + Nagel Group with a competitive remuneration package. This is also an opportunity for you to join a team focusing on customer excellence.

Your Role

The success factors in this role will be ensuring strong relationships throughout for both KN Internal and External Customers and Identify areas of Opportunities; provide high delivery service and solutions.

Your Responsibilities

To provide seamless link between Kuehne + Nagel and the allocated clients’ accounts in Overland service delivery.
To manage all Kuehne + Nagel outward and incoming information in relation to service provision to particular clients.
Ensure system statuses and e filing is performed on a timely manner as per set guideline or standard.
To monitor and advise clients shipment progress by way of regular status reports and regular update by e-mail and by phone.
Ensure shipments are cleared, delivered to the customers and container is returned as per the set standard or Key Performance Indicators (KPI’s) and ensure zero storage or demurrages.
Ensure billing documents are accurately provided on timely manner for the finance team to effectively bill the client.
To probe for more business allocation and maintain high standards of professional relationship with Sea Logistics clients.
To provide any other customer service support including joint sales visit or any other client related activities and report generation.
Your Skills and Experiences

Excellent customer service
East African customs training & computer literate
Detail-oriented, highly organized, team player
Problem Solving, ability to work effectively in a team environment
A flexible approach to work and the ability to work under pressure
Fluent written and verbal communication in English and Kiswahili


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About Kuehne + Nagel Group

With approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.