Quality Assurance Technician, Mombasa

Your Role

As Quality Assurance Technician, you will be responsible for delivery, installation, calibration, and commissioning of network hardware including KOKO Point units in retail outlets across Mombasa and surrounding neighborhoods.

What You Will Do

Coordinate with the deployment, maintenance and fuel operation team to ensure timely execution of calibration activities
Ensure planning and adherence to all calibration schedules and activities against set metrics
Perform duties of calibration, maintenance and repairs of tools and equipment in line with established SOPs
Ensure all deployed network hardware conform to respective quality and regulatory requirements
Document and own activities by completing forms, reports, logs, and records using provided tools
Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs
Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards
Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance
Respond to operational tickets escalated to the department and ensure closure per OLAs
Collaborate with engineering team and share information across on test results and make adjustments where required through provided communication channels and tools
Maintain customer satisfaction through professional conduct and engagements
Ensure adherence to Health, Safety, Environment and Quality Management System requirements
What You Will Bring to KOKO

Diploma/Higher Diploma in Electrical Engineering, Metrology, or Instrumentation
2+ years of experience in field operations or a similar technical capacity
Experience with dispensing volumes calibration of digital and mechanical flowmeters for petroleum and fuels sector
Excellent analytical, problem-solving skills and attention to detail
Excellent written and spoken technical English
Organizational skills with the capability of working towards tight deadlines
A team player able to work effectively with others and independently with minimal supervision
Type 6 License from Weights and Measures will be an added advantage
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!


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About Koko Networks

This company was formerly known as SmartCook Energy. Last-mile energy networks for Africa's cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa’s cities.