HR Manager – Operations

This role requires taking on end-to-end ownership of HR processes, and comfort managing HR metrics and data. You will run the daily functions of the department including but not limited to leading and managing activities to support the HRIS Platforms, administering payroll, benefits, leave , overseeing the HR help desk , while enforcing company policies and practices.

What You Will Do

You are the primary interface between internal/external customers and functional team members to ensure effective use of HRIS/payroll applications, you will manage permission, access, and similar system operations and settings for HRIS users
Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and productivity
Advise managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances in accordance with Kenya employment laws and regulations and recommended best practices; reviews policies and practices to maintain compliance
Build, refine, and maintain human resource policies, systems, and processes
Handle employment-related inquiries from employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
Leverage HRIS platforms to improve employee experience, ensure data accuracy, and generate HR metrics
Verify payroll inputs
Bridge management and employee relations by addressing demands, grievances, or other issues
Establish procedures to ensure all internal customers are assisted appropriately and in a timely manner, through prioritization of work assignments in your team


What You Will Bring To KOKO

University Degree and IHRM Certification
4+ years of experience in HR with 2+ in a management capacity
Competence to build and effectively manage interpersonal relationships at all levels of the company
Demonstrable experience with Human Resources metrics, analytics experience is a plus
In-depth knowledge of labor law and HR best practices
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Thorough understanding of human resource principles, practices, and procedures
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to function well in a high-paced and at times stressful environment
Working knowledge of [ Bamboo, Lever, Wingubox, Workday, Freshdesk] HRIS software applications and products


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About Koko Networks

This company was formerly known as SmartCook Energy. Last-mile energy networks for Africa's cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa’s cities.