Aftersale Service Assistant Manager

Duties & Responsibilities

Dealing with after sales customer directly either by telephone, electronically(email), or face to face in a timely manner.
Helping the customers to get the necessary support i.e. helping them install, maintain, operate particularproduct and advise customers on after sales product policy application.
Processing all the returns and failed deliveries i.e. processing exchange, resend or refund of the product.
Keeping track of all orders being returned and resend to customers.
Ensure efficient and accurate logging of all after sales inquiries.
Take ownership of customers after sales complaints and follow problems through to resolutionefficiently.
Constantly investigate and report after sales issues and options that will assist in service improvements.
Work with the team to fulfill daily incoming Product inspection task.
Keep a positive team atmosphere and makes good example to others.
Ensure follow up through emails, phone or any required means, keep client informed and findthebest solution with sellers.


Required Skills and Competencies:

Bachelor’s degree in any Business Related course.
Takes initiative, has a strong sense of responsibility and can go the extra mile.
Ability to work under pressure.
Outstanding communication skills, both written and verbal.
Excellent field work experience, incl. repair, quality check for electronics & appliances.
Good computer application skills
Some experience in E commerce is an added advantage.
Good sense of customer service to satisfy customer needs.


Click “APPLY FOR JOB” button above to apply for this job.

Are you interested in this position and do you meet the minimum requirements? Apply by sending an email with your CV and a convincing cover letter clearly stating the subject heading “AFTERSALE SERVICE ASSISTANT MANAGER” by 10th August 2022. Please state your current and expected remuneration in your CV. Due to the high volume of applications received, only shortlisted candidates will be contacted.

About Kilimall

Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services. As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits. We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us Thank You and we hope you enjoy your experience with us.