Branch Manager – Hughes
Job Type Full Time
Qualification BA/BSc/HND
Location Nairobi
Job Field Sales / Marketing / Retail / Business Development
Division / Department: Underwriting & Business Development

Immediate Supervisor: Regional Manager

Overall Responsibility: The position will be responsible for the profitable growth of the branch, overseen the branch operations and maintaining good custody of all the company assets within the branch.

Key Tasks, Duties and Responsibilities

Focus Area and Key Tasks


  • Responsible for the growth of revenue to the set targets through retention & acquisition of new business on existing accounts and new ones
  • KOIL Brand & Products Penetration
  • Leading in development of business partners profit story
    Customer Experience
  • Ensure clients are constantly updated on claims process and progress.
  • Ensure top notch customer experience is provided to assigned business partners
  • Ensuring training and increased uptake of all automation initiatives by business partners
  • Cash
  • Ensuring compliance with the Company’s credit policy
  • Full responsibility for collection of the written premium
  • Proactively drive quality of business and ensure achievement of set business mix target.
  • Vet claims at reporting stage and identify and address unfavorable trends
  • Manage costs within the branch in order to achieve desired profitability margin.
    Product Mix
  • Responsible for obtaining and providing the correct marketing intelligence to inform product development/customization and pricing
  • Organization Development
  • Assist the regional manager in training and development of relationship officers, Unit Managers & Direct sales force.
  • A bachelor’s degree/Diploma in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.
  • DIP CII or local (IIK) equivalent or equivalent experience
  • Six (6) years’ experience, two (2) of which should be at supervisory level or above
    Competencies & Skills
  • Relationship building for influence
  • Customer service orientation
  • Holding people accounting
  • Thorough knowledge of insurance products
  • Understanding route to market
  • Key account management
  • Risk management
  • Effective communication
  • Leadership
  • Good negotiation
  • Great presentation


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About Kenya Orient Insurance Limited


The company was incorporated in 1982 by the Al Fateem Group of Dubai and was later acquired by Kenyans in 1988. Kenya Orient Insurance was then formed in 2004 after a transfer of ownership from the previous proprietors to its current owners. We have since enjoyed steady growth as a company and are fast becoming a force to reckon with in the industry.