Specialist, Engineering Services

The role

JLL holds the contract with the Australian Department of Foreign Affairs & Trade (DFAT) for global property and facilities management services in its owned and leased diplomatic properties globally. In Nairobi the AFM role will provide comprehensive property and facilities management services to support DFAT’s day to day and strategic operations in Nairobi and (to a lesser extent) the wider property portfolio in the Africa Region including – South Africa, Mauritius, Zimbabwe, Nigeria, Ghana and Ethiopia.

Key Responsibilities

Plan and implement planned preventative maintenance (PPM);
Reactive maintenance (repairs);
Carry out small projects from scoping through to handover – refurbishment, major repairs, property improvements etc.
Ensure all works and services are completed on time, on budget and meeting high standards of quality and compliance.
Liaise with client representatives to ensure a high level of confidence and satisfaction in JLL’s services and people.
Manage work orders in JLL’s service management system – Corrigo to ensure all KPIs are met.
Monitor, record, and report building operational performance including environmental conditions & performance of essential services equipment, energy and water consumption etc.
Complete and record all related approvals, internal and external reports & records, health & safety issues, as per the master services agreement.
Assist and support the Senior FM and Facilities Co-ordinator in all functions to ensure excellent outcomes in property services we deliver.
Take responsibility for operational management during periods of absence of the Senior Facilities Manager and Facilities Co-ordinator in Nairobi and, as required in the wider Africa region.
Implement best practice work health and safety management including ensuring compliance of JLL sub-contractors to meet, applicable laws and company policies & procedures.

Skills, Competencies & Experience

Formally recognized trade qualifications in electrical, electronic, or mechanical services relevant to commercial and residential property management.
Minimum 5+ years’ experience in similar property management roles with highly discerning clients.
Person specification

The skills and competencies relevant to the role include-

Strong verbal and written communication skills in English and in-country Kenyan languages (Swahili).
Proficiency in Microsoft Office based software products.
Aptitude for learning and utilizing a range of proprietary facilities management IT platforms including computerized service management systems, JLL corporate network, health & safety platforms etc. (training provided).
Strong technical aptitude and understanding of engineered building systems in commercial buildings including state of art building automation controls, power systems and critical systems.
Strong customer focus and ‘can do’ attitude to facilitate positive working relationships with all internal staff, client representatives and contracted service providers.
Flexibility to undertake any other tasks that would reasonably be expected from the position and the position holder’s skills and experience including undertaking higher or lower duties during periods of absence of other key staff.
What You Can Expect From Us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!


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