Retail Manager


As a retail manager, you’ll need to:

manage and motivate a team to increase sales and ensure efficiency
manage stock levels and make key decisions about stock control
analyze sales figures and forecast future sales
analyze and interpret trends to facilitate planning
use information technology to record sales figures, analyze data, and forward plan
deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews
provide or organize training and development
ensure standards for quality, customer service, and health and safety are met
resolve health and safety, legal and security issues
respond to customer complaints and comments
organize special promotions, displays, and events
attend and chair meetings
update colleagues on business performance, new initiatives, and other pertinent issues
tour the sales floor regularly, talk to colleagues and customers and identify or resolve urgent issues
deal with sales, as and when required
maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitor what competitors are doing
initiate changes to improve the business, such as revising opening hours to ensure the store can compete effectively in the local market
promote the organization locally by liaising with marketing practitioners
deal with other aspects of the business, such as customer service, finance, human resources, information technology, logistics, or marketing
Lead the company expansion plan
Working hours

In the retail sector, the normal working week is 45 hours and can exceed during peak periods such as Christmas, sales, and other seasonal holidays.


Although this area of work is open to all graduates, an HND or degree in the following subjects may increase your chances:

accounting and finance
business studies
retail management.

You’ll need:

effective leadership and the ability to motivate others
the ability to plan and prioritize workloads and delegate accordingly
customer focus
the capacity to grasp new concepts quickly
the ability to multi-task and work under pressure
shrewd business sense and well-developed commercial awareness
a desire to work as part of a team to generate fresh and innovative ideas.

Work experience

If you want to work in the retail industry with a minimum of 3 years of experience.
You may be involved in a variety of different roles like stock management, pricing, merchandising, finance, and customer service.


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About Istikbal kenya

Istikbal is dedicated to innovative products, a leading home furniture brand in Turkey and Europe now open in Nairobi Kenya