User Experience (UX) Designer/Researcher

We are looking for a User Experience(UX) Designer/Researcher with a minimum of 5 years of work experience. You will be a part of testing and delivering brand new products for the trade ecosystem in collaboration with Trademark East Africa, government agencies in East Africa and the IOTA Foundation.

We are building and testing the use of blockchain technology to support traders in East Africa to reach global markets by digitizing and simplifying the interactions with governments and border agencies.

The team will include 7 people plus support from teams in TradeMark East Africa and within the IOTA Foundation. Multiple test pilots are now being planned for rollout. In order to help scale this growth, as the User Experience designer/researcher, the responsibility is two-fold:

  • Support design processes for research and onboarding of new stakeholders to map user journeys & stakeholder needs for each pilot.
  • Continuous UX design input and validation to improve the frontend of the TLIP (Trade Logistics Information Pipeline).
  • You will work with senior designers in the IOTA Foundation for professional feedback, support and input. In collaboration with Trademark East Africa, we will engage new sectors (tea, coffee, fish, textiles etc) as well as government institutions to continuously map their collaboration and trading processes. This includes trade certificates, data exchange and other official approvals needed for exporting to overseas markets. Alongside the technical teams we are designing and transitioning processes into digital journeys to improve the EAC region’s global competitiveness. Thus, you will have a critical role to ensure we fully understand and deliver high-quality services for all involved stakeholders in export/import processes.

The position is initially based on a 12-month contract with an opportunity for extension. The role is open to candidates in Kenya, Uganda, Rwanda or Tanzania. The candidate will be expected to work remotely and must be open to travel in the region for meetings and workshops.


Facilitation solution design processes for TLIP through research, design thinking methodologies, business processes analysis, etc.
Research will include building questionnaires, document workshop interventions and compile conclusions into reports
Facilitate and document workshops with stakeholders across the East Africa region to map their business processes including their pains/gains/expectations of a fully digital service for export/import processes
Plan and coordinate interaction design, personas, usability testing or any other activities deemed beneficial for framing successful understanding and delivery of the project
Produce storyboards, scenarios, flowcharts and wireframes, turning them into fully-fledged UI designs. The work will be mentored by a senior designer.
Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
Have a high level of detail for UI design and build perfection
Work with the team members to adhere to current in-house styles or to help define new design systems
Understand the complexities of front-end development in order to deliver usable, beautiful interfaces
Work closely with development teams to ensure that design specifications are implemented
Support the project team in any other organisational-wide efforts when required


A design related degree, or equivalent industry experience
Candidate needs demonstrable experience with stakeholder management and general understanding of business requirements
At least 5+ years of user interface design experience
A passion for creating fluid products that connect with people
Strong knowledge of user interface design processes and best practices for continuous improvement of the service and interface
Strong self-management with a friendly approach
Must be able to function as a close collaborator or equally as an individual contributor
Experience with diverse stakeholder management across organisations
Expert proficiency with design and prototyping tools, ideally Figma, in order to integrate with the project team and help deliver your projects
Knowledge of web & mobile platforms, and their capabilities / limitations. HTML, CSS and JS knowledge is a bonus in order to understand the challenges of development.
Excellent communication and organisation skills
High written and spoken proficiency of English
Proven track record of project deliverables
When applying, please provide a portfolio of your work explaining your approach and decision-making as part of the design process.

Constant challenges and ability to grow skills
Being part of a growing team in East Africa
Being part of a growing global organisation delivering cutting edge technology to global players
Opportunity to be a high-impact contributor
Work with the best engineers in their field
Freedom in planning – with responsibility for delivering
Casual and fun work environment
The IOTA Foundation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About TradeMark East Africa:

Trademark East Africa (TMEA) is an aid-for-trade organization that was established to grow prosperity in East Africa through increased trade. TMEA operates on a not-for-profit basis and is funded by the development agencies of the following countries: Belgium, Canada, Denmark, Finland, the Netherlands, Sweden, UK, and the USA. TMEA works closely with East African Community (EAC) institutions, national governments, the private sector, and civil society organizations. This role is funded through TradeMark East Africa under the Trade Logistics Information Pipeline programme.


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About IOTA Foundation

The IOTA Foundation is a not-for-profit organization headquartered in Berlin, Germany. The Foundation’s mission is to support the development and standardization of new distributed ledger technologies (DLT) that drive permissionless innovation ecosystems, in particular, the IOTA Tangle. The IOTA Tangle is an innovative type of DLT specifically designed for the Internet-of-Things (IoT) environment. It is an open-source protocol facilitating novel Machine-to-Machine (M2M) interactions, including secure data transfer, fee-less real-time micropayments, and the collection and dissemination of sensor-based and other types of ‘oracle’ data.