Regional Head, People Operations, Africa/Europe


Leadership & Management

Develop functional expertise within the region to ensure maximum ROI and effectiveness of the HR programs.
Serve as the business partner to each of the local offices to provide input into design and development of global programs, systems, and processes.
Drive localization and implementation of Workday project within the region.
Ensure all Core people operations services are provided to the geography in a timely manner.
Provide input into the design and development of Workday programs, systems, and processes to ensure local adoption and relevance.
Supports creation of Global solutions, drives localization of Global HR efforts as appropriate.
Increases operating efficiency and effectiveness of core Workday processes to ensure maximum ROI and effectiveness for the region.
Serve as the primary integration point between Global HR Operations and regional/field HR.
Manage all aspects of employee data for the region including keeping regular records of data.
Plan and implement HR metrics to analyze trends, progress, and challenges, regularly and generate relevant reports.
Represent business level perspectives to ensure local relevance and practical applicability.

Strategy, Knowledge Development & Implementation

Work closely with the FO leadership and HRBPs to embed workday; to encourage that all teams are using the HR automation tools efficiently.
Work with the Global HR to express regional insights to optimize and influence program direction.
Identify gaps and provide leadership in sharing the insights for process and system optimization.
Create user manuals and FAQs for effective implementation of the HR automation tools.
Increase operational efficiency and effectiveness of core HR processes and systems.


Networking & Partnership

Serve as the primary integration point between the region and Global team to implement Workday project.
Collaborate with each of the Field offices and the Senior leadership to drive implantation of the HR programs, systems, and procedures.
Serve as the POC for HRMS queries, HRIS and HR automation resulting in smooth functioning of the tools.
Coordinate with the vendors for smooth functioning of the HR tools.

Policies & Procedures

Ensure compliance with global HR policy and procedures within the region.
Collaborate with the HR Business Partner, and other functions, to provide data to the global team on HR process and policies audit.


Communicate the plans, procedures, systems, policies to staff and leaders, effectively and periodically to promote compliance and consistency.
Providing staff with pro-active reminders and relevant resources to use the tools smoothly.
Based on the reports and evaluation of trends, recommend corrective and preventive actions to strengthen the HR automation efforts.
Coordinate with the finance team for collecting data that is needed for Workday.
Resolving all Workday related Helpdesk tickets and ensuring they are addressed in a timely manner.
Serve as a POC for all local HRMS tickets and resolve them in a timely manner.
Support Managers and the Talent Acquisition team in creating new employee profiles.
Credit and upload leaves to the tool for all staff and ensure all leave and attendance related queries are resolved.


Training & Development

Ensure to provide relevant training and build capacity of staff on Workday such as to ensure that they are equipped to use the HR automation tool/s efficiently as per global and regional requirements.
Identify regular training sessions related to Global HR policies, processes and systems and ensure the implementation in collaboration with the HRBPs.

Documentation, Reporting & Data Management

Keep a track of all HR transactional activities and maintain tracker of relevant information.
Ensure documentation, filing and maintenance of relevant databases.
Supply reports when requested by appropriate parties.
Document variety of relevant and required information, inputs, and feedback.
Keep a track of the activities/sessions, including general themes emerging from activities, and suggestions on how to create a more supportive work environment.
Synthesize employee feedback, and trends and facilitate relevant solutions on an ongoing basis, through surveys and meetings.
Resolving all local HRIS related queries for regional staff until the implementation of Workday tool and ensure smooth migration of data to Workday.


General Accounting & Statutory Compliance

Ensure the team submit all expenditure accounts to the finance department in timely manner, maintaining all deadlines.
Make planned and prudent expenditure decisions to strategically use fiscal resources.
Maintain full knowledge of budget status to ensure fiscal resources are being used effectively and ensuring a ‘no- fraud’ environment.
Provide support during all audit processes.



Master’s Degree in Human Resources or related field;
10– 12 years of experience in HR business processes;
Previous experience in corporate & non-profit work set-ups and organizations;
Strong program and operations management skills with service-related technologies;
Excellent people management skills in a matrix organization;
Facilitation and training expertise;
Ability to see hidden problems and provide recommendations for resolutions;
Provides Leadership, knowledge, information, and expertise to help address challenges with creative thinking and solve problems;
Analytical thinking and problem solving; and
Creative thinking and innovation.


Critical Qualities:

Mature orthodox Christian faith as defined by the Apostles’ Creed;
Self-starter with strong initiative;
Disciplined with priorities;
Strong interpersonal skills and self-awareness;
Exceptional verbal and written communication;
Flexible, collaborative and eager to support others;
Effective team player who fosters collaborative environment; and
Adept at creative problem solving.


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About International Justice Mission (IJM)

We are a global team of lawyers, investigators, social workers, community activists and other professionals. We work to protect the poor from violence through 17 field offices throughout Africa, Latin America and South and Southeast Asia-and 95% of us are at work in our own countries. But we don't work alone. Our work would be impossible without the partnership of local law enforcement and justice system officials, aftercare professionals, NGOs, churches, students, parents, friends and scholars standing together to protect the poor from violence. We are inspired by God’s call to love all people and to seek justice for the oppressed. We protect the poor from violence without regard to religion, race or any other factor, and we seek to partner with all people of goodwill.