Technical Support Engineer
We’re looking for detail-oriented and thoughtful people to join our tech team. You’ll be tasked with answering customer questions for a range of technical companies, and you’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who need solutions.
Diagnose and solve customer problem
Communicate effectively via email and chat in fluent English
Coordinate effectively with peers and your manager
Contribute to a high-performance and friendly workplace culture
What We’re Looking for
1 year of experience in a similar role
Excellent written and verbal English communication skills
Strong problem-solving skills
Demonstrated ability to code with PHP or MySQL
Experience with eCommerce site, or WordPress CMS
What we’re offering:
Join a high-growth startup, full of possibilities
Professional and motivated colleagues from around the globe
Fair and open culture
Work from home arrangement
Work with clients in the USA, EU and elsewhere
MODE OF APPLICATION
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We build full-service support teams that flex and scale monthly, enabling companies to deliver fast, high-quality support experiences, 24/7.
We operate out of 8 countries to deliver 24/7, fast resolutions for our clients. Our recruiting and management engine can deliver 200+ trained agents in one month.
Companies work with us to scale their support operation quickly while improving key metrics such as response to resolution, CSAT, NPS and revenue per customer.
Our service comes fully managed. We use a three part management system to ensure consistent high performance from all of our agents.