Customer Support Agent (German Speaking) (Kenya)
We are looking for detail-oriented, thoughtful, and customer-centric individuals, with proficiency in the German language, to join our Kenyan team. You will be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
The flexibility of working from home without having to go to the office
Work with clients in the USA, EU, and elsewhere
Extensive opportunities to learn from, and work with, high-performing colleagues
Excellent written and verbal German communication skills
Strong problem-solving skills
Sense of humor
Diagnose and solve the customer’s’ problems
Communicate effectively via email and chat with our customer
Coordinate effectively with peers and your manager
Contribute to a high-performance and friendly workplace culture
MODE OF APPLICATION
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We build full-service support teams that flex and scale monthly, enabling companies to deliver fast, high-quality support experiences, 24/7.
We operate out of 8 countries to deliver 24/7, fast resolutions for our clients. Our recruiting and management engine can deliver 200+ trained agents in one month.
Companies work with us to scale their support operation quickly while improving key metrics such as response to resolution, CSAT, NPS and revenue per customer.
Our service comes fully managed. We use a three part management system to ensure consistent high performance from all of our agents.