Branch Manager


The role is responsible for effectively growing the portfolio by working on strategies to acquire new customers, retain and expand through cross selling the relationship with existing customers. Performance indicators include growth in loan assets, total deposits, Total Net Revenue, CASA, Management of asset quality, New to Bank revenue, nil operational loses and enhanced customer satisfaction / experience.


Marketing for new business in both assets and liabilities for the branch;
Marketing for alternative products such as credit cards, prepaid cards, Internet banking, mobile banking etc. as well as Bancassurance products;
Arranging meetings with potential and existing clients for the review of requirements and exploring business opportunities;
Monitoring accounts and following up for repayments and remedial action where accounts may become delinquent;
Initiating the process of securities perfection, obtaining necessary documents, initial vetting of document, and process follow through to ensure securities are perfected in a timely manner;
Setting targets for the Branch teams and monitoring performance to ensure the Branch achieves its overall business targets;
Reviewing the credit applications and call reports prepared by the Relationship Officer and making appropriate recommendations to the approving authorities;
Reviewing the daily overrides report as well as over the counter payments and making appropriate decisions or recommendations.
Processing of ad-hoc/additional/new requests/complaints/excesses and obtaining approvals where/when required;
Providing feedback to customers in reply to their requests and requirements in a timely manner;
Following up with customers to ensure compliance with sanctioned terms and conditions with respect to account operations and provision of all requisite documents and covenants;
Complying with audit observations and initiating necessary action and follow up with clients;
Educating and creating awareness for the client on new products, Banking regulations, requirements and industry trends;
Providing feedback to Senior Management on customer requirements/ market trends/product development to suit the needs of the customers;
Ensuring quality service delivery within prescribed TATs to ensure customer satisfaction and business retention or growth;
Mentoring and managing the entire Branch team;
Approving large RTGS, TT, Fixed deposit initiations as required.
Oversight of Branch operations duties and actions that includes:Reviewing and signing Letters of Offer and Letters of guarantee as per policy;
Approving recurrent administrative expenditure, as per delegated authority
Representing the bank at local events and bank functions;
Maintaining the Branch and Branch assets; and
Taking charge of the security of the Branch and customers visiting the Branch.



Academic Qualifications

Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage; and
Bachelor’s degree in Commerce, Management or Accounting from a recognized institution


Professional Qualifications

Chartered Institute of Marketing diploma (CIM); and
Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.



At least 5 years relevant experience.

Generic Competencies

Ability to write complex letters, comprehensive reports and to perform complex calculations.

Skills and Attributes

Excellent communication and interpersonal skills;
Strong people management skills;
Excellent problem solving and decision making skills;
Good networking skills; and
Ability to drive performance and manage resources.


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About I&M Bank

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Started in 1974, it evolved from a community financial institution to a publicly listed major regional commercial bank offering a full range of corporate and retail banking services, 35 branches in Kenya and international operations in 3 other countries. I&M Bank is a dominant player in the Kenyan market that has been consistently growing, and is innovative in terms of the type and range of products and services it offers. CDC Group plc, a development finance institution wholly owned by the government of the United Kingdom owns approximately 10.68% of I&M Holdings, the holding company of I&M Bank Ltd. In addition, I&M Bank has a technical support agreement with International Finance Corporation for staff training, product development and risk management. I&M Bank also enjoys medium term foreign currency credit facilities from European Development Financial Institutions - Proparco, DEG and FMO. I&M Bank’s international correspondent banks include major multinational banks such as Bank One Ltd, Citibank NA, CommerzBank AG, Deutsche Bank AG, ICICI Limited Mumbai, Mashreq Bank PLC, Standard Bank of South Africa and Standard Chartered Bank NY. I&M Bank’s international network includes Bank One Limited (Mauritius), I&M Bank Tanzania Limited and I&M Bank Rwanda Specialties Banking Services, Commercial Banking, Asset Finance, Mobile Banking, Internet Banking, Investment Management Services, Diaspora Banking, Credit / Debit / Prepaid cards, Wealth Management