Branch Manager
Job TypeFull Time
Experience5 years
Job FieldSales / Marketing / Retail / Business Development
Primary Responsibilities:


Market for new business with existing and potential clients in both assets and liabilities for the branch.
Monitoring accounts and following up for repayments and remedial action where accounts may become delinquent.
Ensure securities are perfected in a timely manner.
Set targets for the Branch teams and monitor performance to ensure the Branch achieves its overall business targets.
Review credit applications and call reports prepared by the Relationship Officer and make appropriate recommendations to the approving authorities.
Review the daily overrides report as well as over the counter payments and make appropriate decisions or recommendations.
Process ad-hoc/additional/new requests/complaints/excesses and obtaining approvals where/when required.
Provide feedback to customers in reply to their requests and requirements in a timely manner.
Follow up with customers to ensure compliance with sanctioned terms and conditions with respect to account operations and provision of all requisite documents and covenants.
Comply with audit observations and initiating necessary action and follow up with clients.
Educate and create awareness for the client on new products, Banking regulations, requirements and industry trends.
Provide feedback to Senior Management on customer requirements/ market trends/product development to suit the needs of the customers.
Ensure quality service delivery within prescribed TATs to ensure customer satisfaction and business retention or growth.
Mentor and manage the entire Branch team.
Approve large RTGS, TT and  Fixed deposit initiations as required.
Oversight of Branch operations duties and actions.

Person Specifications

At least 5 years’ relevant experience.
Bachelor’s degree in Commerce, Management or Accounting from a recognized institution
Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage; and
Chartered Institute of Marketing diploma (CIM)
Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
Ability to write complex letters, comprehensive reports and to perform complex calculations.
Excellent communication and interpersonal skills;
Strong people management skills;


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About I&M Bank

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Started in 1974, it evolved from a community financial institution to a publicly listed major regional commercial bank offering a full range of corporate and retail banking services, 35 branches in Kenya and international operations in 3 other countries. I&M Bank is a dominant player in the Kenyan market that has been consistently growing, and is innovative in terms of the type and range of products and services it offers. CDC Group plc, a development finance institution wholly owned by the government of the United Kingdom owns approximately 10.68% of I&M Holdings, the holding company of I&M Bank Ltd. In addition, I&M Bank has a technical support agreement with International Finance Corporation for staff training, product development and risk management. I&M Bank also enjoys medium term foreign currency credit facilities from European Development Financial Institutions - Proparco, DEG and FMO. I&M Bank’s international correspondent banks include major multinational banks such as Bank One Ltd, Citibank NA, CommerzBank AG, Deutsche Bank AG, ICICI Limited Mumbai, Mashreq Bank PLC, Standard Bank of South Africa and Standard Chartered Bank NY. I&M Bank’s international network includes Bank One Limited (Mauritius), I&M Bank Tanzania Limited and I&M Bank Rwanda Specialties Banking Services, Commercial Banking, Asset Finance, Mobile Banking, Internet Banking, Investment Management Services, Diaspora Banking, Credit / Debit / Prepaid cards, Wealth Management